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Lead, Team Shift

Ubisoft
Pune MH in
4 months ago

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Job Description

Job Summary:

Under supervision by the customer support supervisor, the Team Shift Lead is responsible for their team’s performance as well as for initiatives that support continuous improvement. This role will ensure that their team of agents is well-informed and that they are provided the tools and guidance to perform at optimum levels of quality and productivity. They are responsible for operating in a way that shows care for people, care for the business, and care for our customers. Activities must be organized and delivered in a way that is mindful of deadlines and of other business dependencies. This position also supports requested activity on all of their designated shifts and make recommendations to the CS Supervisor when risks to the business are identified.

Flexible work timings

Primary Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

Secondary Responsibilities:

Supervises employees in the Customer Support Department. Is responsible for the overall direction, coordination, and evaluation of these units. Responsibilities include interviewing new candidates, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

EXPERIENCE:

Company Description

Ubisoft is composed of over 16,000 talented people located in 5 continents across the globe. The company’s 40+ different creative studios work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.

Ubisoft Customer Relationship Center takes care of assisting gamers and is in-line with Ubisoft’s mission: “Player First”.

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