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Helpdesk Lead

Description

International Gaming Company looking for an experienced Help Desk Lead - that would focus on managing the Israeli office service desk and IT infrastructure. The Help Desk Lead would also be responsible POC for any Servers/Networking/Security/Storage related tasks and maintenances, as well as taking part in other global IT projects. Serve as an owner of the office IT inventory including troubleshooting/maintaining IT equipment.

Key Responsibilities

• Provide frontal and remote tier 2/3/4 level user support.
• Manage and monitors all installed systems and infrastructure for the office to be in line with the management guidelines.
• Ensure the highest level of systems and infrastructure availability.
• Implement warranty and support activities.
• Maintain office IT inventory.
• Lead the onboarding processes.
• Be the POC and escalate to - person within a wide range of IT responsibilities.

Requirements

• Proven experience working in a High-tech development company for at least 5 years.
• Experience and understanding Atlassian Jira workflow.
• Experience with Active Directory (ARS) , Office365 , JAMF ,Microsoft SCCM , Okta SSO
• Experience in troubleshooting both Windows & MacOS environments
• Experience administering, utilizing, and troubleshooting VMWARE ESXi Hosts and environments.
• Experience imaging machines utilizing PxEboot SCCM (Windows) and JAMF/MDM (Mac).
• Base knowledge in Cisco network environments.
• Fluent English verbal/writing skills- Must
• Microsoft MCSE/MCITP Certifications and related BSc to Computers Science- Must
• Base knowledge of Netapp- an advantage
• Bash & PowerShell scripting knowledge- an advantage.
• Experience within AWS environments- an advantage.
• Excellent communication skills and patience
• Organizational skills
• Attention to details