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Lead, Product Researcher, Voice of the Customer

Magic Leap
Plantation, FL OR Culver City OR Remote
3 years ago
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Job Description

The Voice of the Customer (VoC) team will be responsible in ensuring that the needs and desires of our customers and partners are represented across the whole Magic Leap organization. The VOC team is responsible for conducting customer research and generating customer insights. It is a crucial function that will work closely with the business, product, design and engineering teams to drive customer-centric decisions and ensure there is a clear feedback loop.

The Product Researcher will be responsible for leading customer and partner research efforts, analyzing qualitative and quantitative customer data to provide strategic business insights. The ideal candidate should be an experienced and organized individual who is passionate about ensuring that the organization will make customer-centric decisions across business, product and engineering. This role will work in an exciting environment to help elevate a voice of customer function for the business, including the creation of streamlined processes and procedures that build new capabilities.

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