Lead Resource Analyst (12m FTC)

Role overview:

As a Lead Resource Analyst within our Quality Assurance (QA) department, you will play a pivotal role in ensuring the efficient allocation and utilisation of resources for our projects. The multifaceted position blends the responsibilities of a Resource Coordinator and a Business Analyst, focusing on optimising resource allocation processes, monitoring project progress, and providing valuable insights to enhance the overall effectiveness of our QA operations.

Cultural values:

All employees are expected to foster an environment consistent with Sony’s values through communication, collaboration, inclusion, and innovation, influencing others to do the same.

Communicates:

Clarity and Energy | Listens | Communicates with Confidence | Shares | Keeps Everyone Informed

Innovates:

Creates | Flexible | Considers Alternatives | Curious | Takes Risks | Improves Status Quo | Explores

Collaborates:

Builds Relationships | Values Others | Works Well as Part of Broader SIE (Sony Interactive Entertainment) Team | Belonging | Team Spirit

Includes:

Sensitive | Encourages | Solicits Feedback | Contributes | Trust | Welcoming | Diversity

What you will be doing:

Resource Allocation and Coordination:

• Collaborate with QA Managers and Test Leads to understand project requirement and resource needs.
• Utilize MS Office, ServiceNow, Tableau and other relevant tools to allocate and schedule flexible resources effectively.
• Continuously monitor resource availability and adjust allocations as necessary to meet project deadlines and needs.

Resource Forecasting and Planning:

• Create long term resource forecasts based on historical data.
• Work closely with stakeholder to forecast resource demands for upcoming projects and initiatives.
• Develop resource plans and provide recommendations for hiring, onboarding, or outsourcing additional resources when needed.

Data Analysis and Reporting:

• Gather and analyze data related to resource utilization, project progress and QA department performance.
• Create detailed reports and dashboards to provide insights and facilitate data-driven decision-making.
• Provide recommendations and analysis for specific teams and titles (providing regional/global analytics and creating what-if scenarios)

Process Optimization:

• Identify opportunities to streamline resource allocation processes, improve resource utilization, and enhance overall efficiency.
• Continuously review processes for redundancies and opportunities for improvement.
• Implement best practices and standardize resource management procedures.
• Identify team skill gaps and provide recommendations for training.
• Expand team’s service catalogue by identifying gaps and demand shaping.

Stakeholder Communication:

• Maintain clear and open communication channels with Senior Leadership, Managers, Test Leads, and other relevant stakeholders.
• Create executive level presentations to explain resource status and strategies.
• Proactively address resource allocation challenges and seek solutions collaboratively.

Quality Assurance Support:

• Assist in QA process improvement initiative by analyzing data and identifying areas for optimization.
• Contribute to the development of QA strategies and methodologies.

Primary Interfaces:

• PlayStation Studios QA Management and Test Teams
• Business Systems and Services

Relevant Skills, knowledge, and experience:

• 3+ years experience in a resource management or similar role.
• Proven experience in business analysis with resource coordination understanding or a related role withing the gaming industry.
• Bachelor’s degree or 3 years of experience in Business Administration, Project Management, or a related field.
• Proficiency in MS Office pack, ServiceNow, Tableau and other project management & Data Visualisation tools.
• Strong analytical and data interpretation skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Knowledge of QA processes and methodologies is advantageous.
• Ability to work within a team, both in person and virtually.
• Willingness to adapt and adopt new processes and functions