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Lead, Operations Support

Ubisoft
Cary NC us
7 months ago

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Job Description

Under supervision by the Operations Support Manager, the Lead, Operations Support is responsible for team performance as well as for initiatives that support the growth of the business. This role will oversee the quality of service and resources provided to agents including floor activity monitoring and case assistance. They will ensure that operations specialists are well-informed and that they are provided the tools and guidance to perform at optimum levels of productivity. They are responsible for operating in a way that shows care for people, care for the business, and care for our customers. Activities must be organized and delivered in a way that is mindful of deadlines and of other business dependencies.

Status: Full-time / Perm

Core hours: 10 AM – 7 PM, Monday - Friday (flexibility required)

Core Responsibilities:

Qualifications:

Personal Skills:

Working Conditions:

Additional Information

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft is composed of over 17,000 talented people located in 5 continents across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

The company’s 40+ different creative studios work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more.

With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.

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