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Lead Live Service Designer - World of Warcraft

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As a Lead Live Service Designer you will recruit, lead, and mentor the members of a new and exciting design team on World of Warcraft. You will act as a champion of multiple disciplines, delivering designs for rewards and systems as well as questlines and gameplay challenges. You will work alongside our data analysts to analyze player data and turn it into engaging experiences for new and returning players, evergreen holiday enthusiasts, and in-game events. You will partner with our quest, content, rewards, and encounter teams to improve many evergreen aspects of World of Warcraft, and work alongside product management to create new and exciting promotional opportunities.

As with every designer on World of Warcraft, you will collaborate with a team of designers, engineers, artists, producers, and QA to be a champion of Blizzard's core values, especially “Gameplay First” and “Commit to Quality." We value diverse voices and varied backgrounds, and we're looking for individuals to help us build fun, compelling, and inclusive gameplay and experiences for World of Warcraft.

Covid-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

What you will do…

• Help define the future of Holiday updates in Azeroth.
• Drive a refreshed vision of in-game events and seasonal activities.
• Work with product teams on promotional tie-ins and events.
• Improve the experiences of new and returning players.
• Partner with data insight teams to identify key areas to focus on.
• Provide design direction for future updates of the in-game Shop.
• Interface with other teams regarding implementation scope, quality, efficiency, and workflow.
• Manage, mentor, and evaluate a team of Live Service Designers.
• Work with our recruiting partners to grow the Live Service team.
• Work with production and other leads to manage the team schedule, to ensure the team can deliver high quality content on time.
• Mentor team members through creating and iterating designs, and on implementation best practices.
• Collaborate with WoW’s other discipline teams to create a cohesive game experience.
• Champion work / life balance for the team.
• Serve as an active partner with the Lead Quest, Content, Rewards, and Encounter Designers and in the design team’s leadership group.
• Promote, contribute to, and participate in our culture of inclusion and diversity.

To succeed you must have…

• A desire to improve the designs and further the careers of those around you through feedback and coaching.
• Excellent collaboration skills.
• A love for and deep understanding of World of Warcraft and its universe.
• The ability to effectively communicate in both written and verbal format.
• The ability to consider feedback from multiple conflicting viewpoints and provide design guidelines for teammates to make the best overall decision.

We’re also interested in hearing stories you may have about…

• Previous management experience.
• Previous experience working on an MMO in a design capacity.

APPLICATION MATERIALS

• Resume
• Cover Letter, which we suggest includes a bit about you, why you are interested in working on World of Warcraft, and some games you are currently playing. *Cover letters are not required but are strongly encouraged.*

Blizzard Entertainment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

We are a global company committed to growing our employees along with the business. We offer competitive benefits and strive for a healthy work / life balance. We foster a deeply collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything, and we are dedicated to creating the most epic entertainment experiences… ever. Join us!