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Lead Product Manager, Live Ops

Company Summary

Product Madness is a Global Powerhouse where the greatest mobile games and experiences are crafted by world-class talent. A top-grossing leader in free to play mobile games, we have more than 800 team members working across seven global talent hubs including London (headquarters), USA, Canada, Spain, Poland and Ukraine. With remarkable hit games including Heart of Vegas, Cashman Casino, Lighting Link and Big Fish Casino, we boast more than 50 million active users and 400 million downloads and counting.

We are Mad about games and the way they bring people together, and that passion and culture is what brings us together as a studio, connects us with our partners we collaborate with, and is what links us to our sister studios across the world.

Product Madness is an Aristocrat Technologies company within its digital game’s division of Pixel United.

Job Posting Title

Summary

What You'll Do

• Lead a cross functional Live Operations team and manage the live operations strategy for a new social casino application
• Develop new LiveOps features & campaigns to drive monetization and engagement
• Own the long- and short-term features & tools roadmap based on live operations priorities & performance
• Measure and analyze the success of campaigns & features and optimize their performance through A/B testing
• Be an expert on industry trends and competitive landscape to challenge/evolve our thinking and share best practices
• Manage and mentor LiveOps/CRM managers to increase their impact on the business, develop their functional and domain expertise, and increase job satisfaction.
• Work closely with data science team to identify & operationalize player segments
• Establish and improve processes to ensure time & resources are spent efficiently and effectively

What We're Looking For

• Passion for mobile games
• 5 years’ professional experience with a minimum of 3 years in mobile free-to-play live operations or product management
• Proven success with developing impactful game features or campaigns
• Experience with marketing automation software & CRM tools. Preferred: experience using 3rd party software such as Leanplum, Braze, or DeltaDNA
• Strong organizational skills and ability to work independently and through others to deliver business results
• High operational efficacy leading complex projects and working with cross-disciplinary teams including product, business intelligence, engineering, and marketing.
• Demonstrated ability to use segmentation, A/B testing, customer lifecycle & behavioral data to personalize and optimize campaigns & features.
• Excellent written and verbal communication skills.
• Undergraduate degree in STEM, Economics, Marketing or a related field.

Why Product Madness ?

Product Madness is so much more than just a Pool table and a foosball game.

We believe in an honest and transparent approach with our teammates. Company wide weekly Town Halls, All Hands and strategy meetings are just a few ways in which we encourage an open and honest path to achieving complete transparency.

Despite a pandemic, there isn’t a day where we don’t feel connected to one another.

With frequent events, workshops, giveaways, slack coffee and donut sessions we have definitely brought on our office culture to this new virtual world of zoom calls.

We also try to cater for all our staff’s needs – be that a freshly brewed cappuccino made by our professional barista in our free coffee shop or by providing a bountiful supply of tasty snacks to keep us refueled and buzzing.

We love to organise plenty of social get-togethers and action-packed activity days, be it slipping inside an inflatable bumper ball for a mad session of football zorbing or throwing caution to the wind and traversing giddy treetop rope courses at Go Ape. On top of these team-building activities, our lunch and learn workshops, not to mention the lavish Christmas and summer parties, foster that ‘work hard, play hard’ mantra. Our offices are based in the heart of the metropolises of London and Lviv, surrounded by an abundance of diversity and inspiration to keep those ideas flowing.

Our Values

• People First

  We have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re-choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed.

• MAD for More

  Always improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world’s best games company.

• Champion Together
  We excel at what we do but yet remain humble and helpful to our teammates. We champion one another and hold each other to high standards without any egos.

• Globally Inclusive

  We are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact.

• Customer Focused

  We always think from the customer's perspective - be it players or internal customers.Improving their experience and joy is what drives us. Every client's success is our big win!