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Lead Live Operations Producer

About ProbablyMonsters™ Studios

ProbablyMonsters Studios is a developer-led independent game company with the mission to unite, guide, and empower talented teams to create exceptional original games while thriving in stable and meaningful careers.

Our 3 studios are each developing an original game:

• Firewalk™ is working on a new multiplayer IP to be exclusively published by PlayStation
• Cauldron™ is developing a single-player, adventure-driven game
• Our RPG Team is creating a next-gen co-op RPG

We recently announced the largest Series A raise in gaming history at $250 million, which provides our teams with the resources and creative environment needed to foster stable, rewarding, and life-long careers.

The Role

We are looking for a seasoned, world-class Lead Live Operations Producer to join our Live Operations team to help drive tool and process improvements that drive operational excellence all teams companywide. In this key role, you will own all aspects of the Live support model for all products in the ProbablyMonsters portfolio.

Who You Are

• You have a broad set of skills necessary to troubleshoot live breaking problems and continue to seek new ones
• You care deeply about the player experience of your solutions
• You promote a culture of quality, reliability, and player-focus with an open mind

What You Will Do

• Lead the Live Operations Production team with a focus on mentorship and delivery.
• Work with leaders across the company to understand needs, align priorities and deliver necessary processes and support models for multiple products at scale
• Create visibility and clarity into the health and status of platform technologies.
• Develop and support launch readiness programs.
• Lead the project management of the Live Operations and SRE teams
• Develop and own a robust Change Management process
• Put people first, every time

Qualifications

• 5+ years as a program manager or producer in Live Operations
• 2+ years Leading Live Operations teams
• A working knowledge of ITIL fundamentals
• Capacity to collaborate with other disciplines to take high-level goals, and translate them into clear, measurable tasks
• An unwavering passion for the player experience

Our Commitment To You

• A people-first culture founded on respect, trust, approachability, and accountability.
• A stable home that values your potential, deeply cares about your work-life balance, and is committed to investing in your craft and long-term career.
• Competitive benefits package including health and family benefits, employee assistance program, flexible and paid time off, financial benefits and professional and personal development.