Lead Community Manager
1 month ago
Seedworld Studio is looking for an experienced Lead Community Manager. This specialist will be responsible for building, growing, and maintaining a vibrant and engaged online and offline community around the company's brand and game IPs. This role requires a combination of communication, strategic thinking, content ideation, and relationship-building skills to create a positive, supportive, and thriving environment for community members. The Community Manager will act as the primary point of contact between Seedworld and its audience, helping to drive engagement and support.
Responsibilities:
Engage and build relationships with our players across numerous community platforms including Discord, Epic, Steam, Reddit, TG and more.
Provide timely responses to community posts and reviews on Steam and Meta platforms, answering support needs for all of our IPs
Develop and implement strategies to attract new members to our Discord community
Provide timely responses to the community on Discord, answering support needs, general engagement, and sharing information
Work closely with our mod team to ensure common community issues are being surfaced and addressed
Be the primary representative for our live-service game to the community, being the voice to the player, sharing information, updates and collecting feedback
Analyze community conversations weekly, creating a feedback strategy and system loop between our community and internal stakeholders to relay valuable input to improve brand offerings
Work closely with our Social Media Manager and Marketing Directors to align on marketing initiatives, sharing information with the community and driving engagement with our brand
Coordinate and participate in Community Play Days and Community driven Q&As on a bi-weekly and quarterly basis
Refresh the community guidelines ensuring adherence to the Seddworld brand
Confidently monitor and moderate community conversations ensuring adherence to community guidelines
Develop community engagement and growth performance metrics, providing weekly performance analysis and reporting on player sentiment, community health and growth with strategies to overcome any setbacks
Requirements
Required Skills/Abilities:
Deep understanding of community management platforms and ecosystems
Exemplary product and brand communications, copywriting, and creative writing skills
Outgoing and proactive in connecting with the community to build relationships
Knowledge of the video game landscape, with focus on web3 games and its nuances
Organized self-starter, with demonstrated ability to plan and self-manage concurrent content pipelines and programs, while working in a team environment
Ability to aggregate and analyze data, communicating key learnings cross-functionally
Must have excellent communication, time management, relationship building, conflict management, and organizational skills
Must have the ability to give and receive constructive feedback
Should be able to multi-task and to adapt easily to change
Positive, professional, collaborative, and flexible attitude
Preferred Education and Experience:
4+ years experience in community management, social media management or marketing and have managed live-service games
Experience working in small teams
Experience with quantitative and qualitative data analysis
Location:
100% remote
Benefits:
21 days of holidays / year + local bank holidays.
Sick days.
Budget for training / courses.
Budget towards purchasing work equipment such as laptop.
Salary:
Monthly salary paid in stablecoins (USDC)
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