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LQA Service Delivery Manager

Keyword Studios
Katowice Silesian Voivodeship Poland
3 years ago
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Keywords Studios Group is a global service provider for game developers. At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. We aim to become the “go to” provider of technical services. We have created a unique platform supporting game industry worldwide. We are operating from 50+ Studios located across 4 continents and 20 countries.

An opportunity has arisen for an experienced LQA Manager to join our new LQA department in Katowice office.

The LQA Service Delivery Manager will be responsible for the day-to-day supervision of LQA operations and project management team; focusing on accomplishment of department objectives by managing LQA talent; organizing and monitoring work processes.

ESSENTIAL JOB DUTIES:

  • Supports the design of relevant strategies and missions for the service line in the studio.
  • Reviews and implements policies, systems, procedures and processes in collaboration with LQA management.
  • Coordinates and delegates work and action items efficiently
  • Manages our talent in the studio, guides and supports them to level up and grow by developing personal growth opportunities.
  • Oversees and organizes operational logistics such as talent, hardware and space constraints.
  • Handles daily issues and concerns from our local talent, and plays a proactive role in solving problems with the team.
  • Maintains a safe and healthy work environment and actively drives continuous improvement.
  • Controls financial performance
  • Provides quality service by enforcing quality and customer service standards.
  • Maintains professional knowledge and growth by attending educational workshops/courses
  • Engages with HR, finance, IT, and other support functions to build the best platform for LQA team.
  • Represents the service line to clients in the region and encourages collaboration with other studios.

    • Requirements

  • Knowledge of Localization QA service and process.
  • Fluent in English.
  • Excellent written, verbal and non-verbal communication skills.
  • Very strong emotional intelligence and awareness.
  • Highly organized with the ability to prioritize tasks.
  • Public speaking and presentation.
  • Project management and efficient delegation.
  • Problem solving attitude with experience in working in a dynamic and fast growing/changing environment
  • Self-development and fostering teamwork.
  • Staffing and performance management.
  • Financial tracking, reporting and review.
  • Quality management, giving and receiving feedback.
  • Talent growth through training, mentoring and coaching.
  • Minimum 3 years’ experience as LQA Project Manager.
  • Ready to work in a studio located in Katowice, Poland.

    • Benefits

    Please send your CV in ENGLISH while applying for the position.

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