Customer Service L&D Manager

Space Ape Games
London England United Kingdom
3 months ago

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The Role

Our team, Customer and Community Support (CCS), takes on a number of responsibilities. We answer customer support queries, engage with our community on Social Media, and create and localize content for our newsletters and in-game events that drive our community. We are a fun, passionate, highly diverse, and international team that works part in-house, part remote from all over the world.

We pride ourselves on being close and personal with our players, and we are planning to grow our team. That’s why we are looking for an experienced Learning & Development manager to bolster our ranks in London and take over our training initiatives and knowledge base to bring them to the next level.

You should be passionate about helping people learn and grow and have solid experience working as an L&D expert. If you are an excellent communicator who knows how to get projects off the ground and done, who is willing to roll up your sleeves and own any aspect of our training efforts, we should talk!


Responsibilities


Level Up our Support Staff

Level up our Knowledge Base

Requirements

Why Space Ape is right for you

About Space Ape

At Space Ape we pride ourselves on our passion and the trust we place in our people. We look for driven, productive, team players who are relentless in their pursuit of our mission. There’s no bureaucracy here, we just get things done. Space Ape’s mission is to make the highest quality and most successful mobile games in the world. Founded in 2012 we’ve since launched four games: Samurai Siege, Rival Kingdoms, Transformers: Earth Wars and Fastlane: Road to Revenge. To date our games have been installed by over 60 million people across over 150 countries.

Our studio is currently 110 strong and built around the belief that small empowered teams make the best games. This philosophy enables us to innovate, move faster and have the creative ownership required to make the greatest games on mobile.

All communication regarding your application will be dealt with in line with our recruitment

privacy policy

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