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Knowledge Writer

Keywords Studios is an international technical and creative services provider to the global video games industry.

Established in 1998 and headquartered in Dublin, Keywords now has over 60 studios located across Europe, North America, South America and Asia. We provide integrated art production, engineering, audio services, testing, localization and player support services across 50 languages and 14 game platforms to 23 of the top 25 most prominent games companies. When you join the Keywords Family, you are joining over 10,000 passionate gaming employees around the world!

The Knowledge Writer position will join the the Knowledge Management Team (KMT) with a client of Keywords Studios. This is a global team with members from all over the world. The KMT is responsible for managing both player-facing materials and the client's internal materials, as well as documenting new information.

The Knowledge Writer’s (KW) role is to create and maintain player-facing articles on our Self Help Portal. These articles aim to inform players about our games and procedures to provide solutions without having to contact Player Support. This information-dense content needs to be simple and concise so that players, especially younger ones, can understand a problem, follow a process, complete a task, or solve an issue.

• Ensuring all published material uses grammatically correct language, that it is fitting with the client's games, it has appropriate structure and has the best flow
• Also ensuring that the most relevant content is available for players
• Removing any irrelevant content
• Updating new content on time
• Keep track of new game features and identify the need to create new Self Help articles before game updates are released
• Providing assistance in upskilling other KMT members in terms of writing skills and English language skills

Requirements

• C2/Fluent level in both spoken and written English
• Clearly structuring and conveying complex information through simple and engaging content
• Writing in a voice and style appropriate to the client's brand
• Showing advanced skills in technical and content writing gained through proven experience
• Documenting instructions in a clear, easy-to-follow manner
• Designing and creating new Self Help articles
• Evaluating and improving the quality of existing articles
• Overseeing the content lifecycle
• Conveying information clearly and accurately to different audiences
• Adept in explaining complex ideas in a way that can be easily understood
• Well organized by maintaining all necessary documentation and reference materials
• Keeping up with ongoing policy discussions and making connections to any material prepared by the KMT
• Following through with tasks until they are updated in our system
• Basic knowledge of MS Excel/Google Sheets
• Good knowledge of MS Word/Google Docs
• Experience working with a Knowledge Base
• Familiarity with Content Management Systems (highly regarded)
• Capacity to quickly master a wide variety of tools and processes
• Ability to work as part of a global and diverse team
• Passion for Games