Knowledge Manager

Build a Rocket Boy
Edinburgh, Scotland, United Kingdom
17 days ago
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The Knowledge Manager, reporting to the Head of Community & Customer Care, is the key member to develop and execute the FAQ strategy for our players, and internal knowledge articles for our Customer Care Team. You will be responsible for creating and executing the entire knowledge strategy, hire and manage a team of knowledge specialists to create an accurate, and agile system to best serve our players in our live game service.

Located in the Edinburgh Studio (remote will be considered for the right candidate), you will work closely with the Community & Customer Care Team as well as the wider studio, such as Data Insights, Brand, and Development teams. As a key member of the Customer Care department, you will have a direct impact on the success of Build a Rocket Boy’s upcoming title Everywhere.

Responsibilities

Requirements

Build A Rocket Boy is developing EVERYWHERE; an experience with a breadth of unimaginable gameplay adventure.

We are a mix of industry leading veterans whose credits include some of the best selling and most loved games of all time. We’re a creative digital entertainment studio with an open and progressive methodology, dedicated to delivering games of the highest calibre possible.

If you want to feel comfortable, inspired, and appreciated in your work pursuits then come join us. We have offices in Edinburgh, Budapest and consider WFH candidates.

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