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Knowledge Manager (Temp)

If knowledge is power, then this job is as epic as they come. The Hearthstone team is looking for a knowledge manager to drive and organize the documentation of our game development and tools. This is a unique role requiring a unique mindset and focus.

Creative thinking is encouraged as we work together to create elegant solutions to unique problems. We're looking for a tenacious individual comfortable plying their craft in such an environment. In addition to enjoying the energy and pace of a dev team in full stride, you must be highly structured, rational, and have innate problem solving and research skills.

Responsibilities

• Define documentation best practices for organization/quality and streamline ease of use for developer contributions
• Create templates and maintain organization of developer consumable design documentation for systems, features and content.
• Provide structure and support for developers writing technical documentation; champion good documentation habits and help people focus on important aspects to document.
• Engage with all disciplines to determine knowledge management needs and develop roadmaps for tackling those items.
• Analyze metrics to understand areas of information flow improvement.

Requirements

• A minimum of 5 years’ experience
• Experience using knowledge management tools (Confluence preferred)
• Associate's degree in design, English, technical communications, or a related field from an accredited college or university.
• Equivalent experience / combined education can be substituted.
• Fluency using Visio and other office tools.
• Experience with Photoshop/Illustrator
• Deep analytical and problem solving skills
• Experience planning and writing technical and business documentation
• Experience working in a large creative team (software development preferred)
• Strong inter-department communicator
• Excellent writing skills

Pluses

• Bachelor’s Degree in library science, information science, or a related field
• Web, video game development, or technology industry experience preferred
• Basic programming skills
• Passion for Blizzard games and video games in general

Required Application Materials

• Resume
• Cover Letter which should include:
  • Why you are interested in working at Blizzard
  • What games you are currently playing

**Only submittals with Cover Letters will be considered.