This job might no longer be available.
Knowledge Copy Editor
1 year ago
Keywords Studios is an international technical and creative services provider to the global video games industry. Established in 1998 and headquartered in Dublin, Keywords now has over 60 studios located across Europe, North America, South America and Asia. We provide integrated art production, engineering, audio services, testing, localization and player support services across 50 languages and 14 game platforms to 23 of the top 25 most prominent games companies. When you join the Keywords Family, you are joining over 10,000 passionate gaming employees around the world!
The Knowledge Copy Editor position will join the the Knowledge Management Team (KMT) with one of Keywords' clients. This is a global team with members from all over the world. The KMT is responsible for managing both player-facing materials and the client's internal materials, as well as documenting new information.
The Knowledge Copy Editor is responsible for ensuring that all articles and templates used by Player Support Agents are consistent across different markets, that they are recorded in the relevant locations, are easily accessible and simple to read and understand.
They will also ensure that all the content in articles to the players is accurate and up to date.
The Knowledge Copy Editor is the English language and content structure specialist of the team who makes sure that all the material created by Knowledge Specialists uses:
- the correct and best fitting language,
- the most appropriate structure and the best flow
The Knowledge Copy Editor is also responsible for:
- Helping to evaluate and improve the quality of the material produced
- Designing and creating knowledge articles and other content to be used by agents globally
- Overseeing the content lifecycle
- Providing assistance in upskilling other KMT members in terms of instructional writing skills and English language skills
Requirements
- C2/Fluent level proficiency in both spoken and written English
- Proven experience and advanced skills in content creation
- Proven experience and advanced skills in content editing and proofreading
- Ability to convey information clearly and accurately to different audiences
- Adept in explaining complex ideas in a way that can be easily understood
- Staying well organized by maintaining all the necessary documentation and reference materials
- Keeping up with ongoing policy discussions and making connections to any material prepared by the KMT
- Following through with tasks until they are updated in our system
- Basic knowledge of MS Excel/Google Sheets
- Good knowledge of MS Word/Google Docs
- Experience working with a Knowledge Base
- Capacity to quickly master a wide variety of tools and processes
- Ability to work as part of a global and diverse team
- Passion for games
Create Your Profile — Game companies can contact you with their relevant job openings.