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Junior Systems Administrator

Rockstar New England is looking for an organized and proactive Junior Systems Administrator to provide first line support to our busy development studio. This position is responsible for providing IT support and assistance to all members of the studio, ranging from troubleshooting/resolving user issues to upgrading PC hardware/software. The successful candidate will not only be a quick learner, but also show the ability to work as part of a team and feel equally confident in an unsupervised environment.

RESPONSIBILITIES

• Provide first line technical support to employees across the organization.
• Build, deploy, and configure PCs and development consoles for new/existing employees.
• Upgrade software using Microsoft SCCM.
• Upgrade hardware and peripherals as required by the development teams.
• Active Directory – managing users, computers, groups, and OU structures.
• Maintain asset inventory, including regular physical stock checks.
• Document and maintain accurate installation and procedure guides.
• Move IT equipment to help with studio and team re-organization.
• IT Storeroom housekeeping, hardware recycling, and maintenance of secure disposal processes.

QUALIFICATIONS

• 1+ year of professional System Administrator or equivalent experience.

SKILLS

• Thorough understanding of Microsoft Windows 7-10 Professional and Office 2010-2016.
• Experience with Office 365
• Basic knowledge of Active Directory.
• Ability to install, upgrade, and maintain PC workstation hardware.
• Ability to work well within a team and simultaneously use one own's initiative.
• Ability to learn quickly and demonstrate excellent problem solving skills.
• Ability to prioritize tasks.
• Strong focus on customer service and user experience.
• Willing to be flexible on schedules with regards to shift patterns.
• Ability to be on-call to cover out of hours support for the studio at busy periods.

PLUSES

• Experience with computer gaming hardware.
• Knowledge of Ubuntu and Apple OSX.