Junior Systems Administrator

Fixed Hybrid Role - Chicago Area Candidates Only #LI-Hybrid

Level Ex uses state-of-the-art video game technology and cognitive neuroscience to accelerate the adoption curve of new techniques and products in medicine. Using the psychology of entertainment - our games drive an order of magnitude more engagement than other digital HCP marketing and training approaches… and we are just scratching the surface of what is possible.

Our games revolutionize how medical professionals advance their clinical skills, earn CME, and keep up-to-speed on challenging cases, new drug therapies, medical devices, and clinical best practices. The company's medical video games run on phones, tablets, and web browsers, and are played by over 1 Million healthcare professionals. Our latest cloud-gaming platform allows multiple users to diagnose or treat a virtual patient collaboratively over video-conferencing platforms like Zoom. Top 20 pharmaceutical and medical device companies (including J&J, Amgen, Philips, Baxter, and many others), national medical societies, and government organizations such as NASA leverage Level Ex's acclaimed platform for HCP education and training.

We seek a motivated and technically skilled Junior Systems Administrator to join our IT team. Reporting to our Director of IT and Cloud infrastructure, the ideal candidate will play a key role in ensuring the smooth operation of our internal IT systems and infrastructure and assisting co-workers’ IT needs.

Responsibilities

• Deliver high-quality remote and on-site technical support to internal employees, prioritizing customer service and timely issue resolution
• Administer and troubleshoot servers, network equipment, and cloud-managed on-prem solutions
• Manage user accounts and permissions across Google Workspace, Microsoft 365, and cloud-based identity management systems.
• Oversee conference room setups, including audio-visual equipment and video conferencing solutions
• Manage the lifecycle of Windows, Mac, and iOS devices via MDM platforms, covering deployment, maintenance, and break/fix tasks
• Coordinate the shipping, recovery, and inventory of devices for remote staff
• Procure, manage, and audit apps, SaaS subscriptions, and licenses, ensuring compliance and cost-effectiveness
• Create and maintain comprehensive system and procedural documentation
• Actively engage in collaborative IT projects and work well in cross-departmental teams
• Monitor system health and security and participate in reactive and proactive support measures
• Stay updated on industry trends, technologies, and best practices, including cybersecurity measures

Qualifications

• Minimum of 2+ years of professional IT experience, including a focus on Help Desk support and SaaS applications management experience
• Bachelor's degree in Computer Science or a related technical field is preferred; equivalent experience is acceptable
• Ability to be on-site at our downtown Chicago Loop office twice a week, with remote work for the remaining days
• Proficiency in administering Google Workspace, Microsoft 365, and cloud-based identity management solutions
• Hands-on experience with Mobile Device Management (MDM) for Windows, Mac, and iOS devices
• Familiarity with networking principles, particularly cloud-managed on-prem solutions
• Exceptional problem-solving abilities and excellent interpersonal and communication skills
• Capable of working both independently and collaboratively within a team environment
• Proactive attitude towards learning and adapting to new technologies and processes

Salary Range

• The salary range for this position is $55,000 to $65,000 annually, based on experience and qualifications

Benefits & Perks

• Multiple health insurance plans, one with 100% company-paid premiums at all levels
• 401(k) with a generous company-paid match
• Family-friendly benefits; 4 weeks of PTO, 2 weeks of company holidays, dental, vision, optional pet insurance, and more!
• In-person and remote-friendly events, i.e., board games tabletop simulator, Jackbox Games, DEI events, game jams, and virtual happy hours

Interested?

For the fastest consideration please send us your resume along with an optional cover letter. Meet some of our incredible team here, and learn why you'll enjoy our company and culture - Video: Why Join Level Ex.

Diversity Statement

Level Ex is the collective sum of all our individual experiences, backgrounds, and influences and we pride ourselves in growing and learning together. We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyone's individuality is respected, and everyone has an Identity. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

No Agency or Recruiter submissions for this or any role we have posted, please do not contact us.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

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Please be aware of scammers impersonating Level Ex recruiters. All email correspondence regarding jobs with Level Ex will come from a level-ex.com email address. If being contacted by someone with a levelex.works, levelex.careers, or any other email address it is fraudulent - please do not respond.