This job might no longer be available.

Junior Systems Administrator, Support

1 year ago

Provide support to end users in the home Site and corporate sites on all local IT hardware and software issues.
Install, configure and maintain local IT hardware and software according to policies in place.
Identify the cause of hardware and software failures and provide corrective action to rectify the problem.
Identify solutions which will reduce or eliminate the re-occurrence of hardware and software problems
Ensure email and other communication systems are operating properly, efficiently, and in accordance with corporate security and retention policies.
Answer queries and provide OS and Office application support to end users.
Assist in the development of and to adhere to standardised hardware and software installation and support procedures.
Provide support to other business units in the company as directed by IT management
Ensure IT Issues are being resolved in a timely manner according to the policies in place. Maintain asset database, maintenance contracts and carry out regular hardware and software audits.
Document and maintain accurate installation and procedure guides to the local site.
Keeping the Server room and IT area organised and tidy.
Ability to work calmly in high pressure situations and manage multiple ongoing projects.

Building and Developing Relationships

2+ years’ experience with the Windows operating system, MS Active Directory and MS Exchange (including DHCP, DNS, etc.), TCP/IP based networks, workstations and infrastructure hardware.
Knowledge of Apple Mac, IOS, as well as server and PC workstation hardware, software and security essential.
Proven excellent customer service skills
Attention to detail and high degree of accuracy in recording and reporting
Excellent communication skills
Proven track record of Supporting Microsoft and Apple products in a networked environment
Strong knowledge of Microsoft applications
Ability to interact with end users to successfully resolve queries and problems
Ability to translate technical jargon into plain English
Understanding of ITIL processes.