Junior Knowledge Specialist

Ubisoft
Chengdu Sichuan cn
9 days ago

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Job Description

Knowledge Specialist

Your role:

In conjunction with operational teams and in response to feedback, the Knowledge Specialist work to ensure that all infomation is available to the Customer Support team in the right format at the right time in the designated language. To produce consistently accurate FAQ documents in the specified format for the use of internal teams and also externally for our players. To consistently look for opportunities to improve the experience of both internal and external customers by sharing feedback and recommendations with the relevant contacts.

What you will do:

Qualifications

What you should be equipped with:

Company Description

Established in 2008, Ubisoft Chengdu is one of the key game studios in western China and a full-fledged production center, with over 320 talents contributing to Ubisoft’s line-up. We have a strong track record of co-development on Ubisoft’s biggest brands such as Assassin’s Creed®, Skull and Bones™ and For Honor®, as well as developing casual games such as Rabbids party game and bringing hit titles to Switch.

Meanwhile, we are also a pioneer in cutting-edge technology driving Ubisoft’s “games as a service (GAAS)” ethos. Chengdu’s technology team develops products that empower production teams to make educated, data-driven decisions on hit Ubisoft brands.

To find out more, please visit our website: http://www.ubisoftgroup.com or our WeChat account (UBISOFT育碧or 育碧招聘), or contact us for application by: ctu-recruitment@ubisoft.com

育碧成都自2008年建立后已成为中国西部地区主要游戏研发工作室之一,并拥有超过320名员工致力于研发育碧旗下的经典游戏。我们与其他育碧工作室合作研发了多个AAA游戏,如《刺客信条》、《碧海黑帆》及《荣耀战魂》。同时我们也致力于自主研发休闲类游戏,如《疯狂兔子:奇遇派对》以及将多款育碧经典游戏移植到Switch平台。

同时,育碧成都工作室也是研发前沿性技术的领军者,其“Games As A Service (GAAS)” 的理念带领企业不断推陈出新。成都工作室的技术团队开发的产品被运用于育碧旗下众多知名游戏品牌,有效协助研发团队基于科学数据做出准确决策。

想要了解更多,敬请点击http://www.ubisoftgroup.com,或关注我们的微信公众号(“UBISOFT育碧”以及“育碧招聘”),或联系邮箱以申请相应岗位:ctu-recruitment@ubisoft.com

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