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Junior IT Specialist (Technical Support)

Ready for your next adventure?

We are Socialpoint, a world-renowned mobile games studio based in sunny Barcelona. Our games are positioned in the top rankings of both iOS and Android, and they are played and loved by millions of fans all over the world. We are proud members of the Take-Two Interactive and Zynga family, and we are on a mission to offer a great gaming experience and bring fun to everyone!

Here at Socialpoint, we are delighted to be looking for an IT specialist to join our Team.

What will you do in Social Point?

• Be part of a great team with a lot of knowledge and experience and a really good working environment!
• You will receive requests as first level from our own employees, and you will solve their issues (hardware/software issues and needs on their PCs, connectivity/network issues, backups, user management etc) or report them to your teammates.
• You will provide resources to our employees: new licenses, hardware and software support.
• You will take care of team administrative tasks like: Hardware inventory and purchases, stock control, license renewals, etc.
• Document tasks on our internal wiki, so our employees find easier how to solve common issues.
• Prepare full equipment for employee enrollments.
• You will maintain the office infrastructure and IT services: printers, meeting rooms, IT warehouse, network etc

This is you

• 1-2 years of experience as IT Support or Helpdesk technician
• Good English written/spoken level
• Good knowledge of both Windows and Mac OS X operating systems at user level
• iOS and Android at user level
• Neat and control freak: rigorous and exigent
• Knowledge on laptops and workstations hardware, peripherals and smartphones
• People skills
• If you do not meet any of the previous requirements do not worry! You will be here to learn and grow!

Also nice to have

• Audiovisual solutions knowledge
• Network: LAN, WAN...
• JIRA ticketing system
• Google software at user and administrative levels
• Linux Operating System at user level
• Active Directory
• Wired and wireless connection management.
• Remote administration of desktops and devices

Socialpointer’s benefits:

Due to the COVID-19 crisis, we have employed a hybrid working from home/office system. So, what does this mean? All we ask is that you live within commuting distance of our office so you are able to come into the office for important meetings/events.

• Relocation support to help you move to Barcelona (if you’re not already here).
• An impressive 25 days annual leave , not including public holidays.
• A very generous ticket-restaurant to restore some life-points.
• Private medical insurance for you and your family, to keep your health bar full.
• Choose from the latest IOS or Android device upon joining (phone or tablet).
• Free language lessons (English & Spanish ).
• Spotify Premium to add that special soundtrack that every adventure deserves.
• Legendary social events & parties to let off some steam.
• Players develop…Oops, sorry! People development is key for us: an amazing budget just for you to spend skilling up your abilities & knowledge to achieve real growth opportunities !

Coming to work in the office? Don’t worry - we have you covered. Check out some of our onsite benefits:

• State of the art gym facilities so you can level up your build stats.
• Book an appointment with our onsite physiotherapist for your aches and pains.
• A massive gaming room equipped with all consoles and games you could ask for.
• Drop by our onsite hairdressers for a trim (and forget your wallet; it's a Guild perk).

Intrigued? We’d love to hear from you. Please click “apply” to level up and submit your application in English.

Socialpoint is proud to be an equal opportunity employer. You’re welcome on the team no matter where you’re from, who you like, what you look like, or if you prefer Xbox over Playstation. It’s a trick question – mobile wins every time! We hire based on your qualifications and demonstrated ability to perform job responsibilities. Our games are for everyone, and so is our workplace.