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Junior CRM Operations Specialist

Job Description

Games are more and more evolving toward services.
Acquiring new customer is only 50% of the challenge, the other 50% are to keep them in the Ubisoft world. The service that Ubisoft will provide all along the gamer journey will make the difference. In order to increase efficiency, the communication toward gamers has to be multichannel and personalized. Send the right message, to the right person, at the right moment, through the right channel and right device. To accompany the change, Ubisoft has purchased one of the top ranking leading technology: Salesforce Marketing Cloud.
In this context we are recruiting a Junior CRM Operations Specialist in our EMEA CRM Operations team based in Bucharest. Reporting to our Bucharest CRM Manager , your role would be to translate the business objectives & campaigns into our CRM tools and accompany the growth the activity. The Junior CRM Operations Specialist coordinates and oversees the production, configuration and execution of multichannel CRM campaigns in an effort to better integrate the player into the game and foster the active participation of the community.

The condition of success relies on:

• a very good understanding of CRM activities,
• strong ability to coordinate with teams coming from various backgrounds all over the world: NCSA counterparts, IT and game production teams, etc,
• and a good knowledge of CRM technologies.

Your main mission

Management of CRM Operations:

• Operate the CRM tools required to configure, deploy and maintain multichannel CRM campaigns,
• Assist CRM Lifecycle Specialists with their campaign plans to help determine targeting, strategies, campaign priorities, and strategic evolution,
• Actively participate in the establishment, follow up and optimization of campaign KPIs,
• Be proactive and flexible on a day-to-day level, and be able to work in fast-paced environment subject to short notice changes/updates,
• Implement targeted content rules and appropriate personalization data (personal and game stats) to support the campaign’s objectives,
• Work with game development and analytics teams to develop an in-depth understanding of player behaviors and campaign responsiveness,
• Ensure an efficient level of deliverability for each channel and work closely with the analytics team to report on performance indicators.

Innovation & Sharing:

• Analyze & sharing of new technical opportunities: new implementations, news CRM channels, new trends, etc…,
• Optimization of our player experience within our channels,
• Documentation & sharing of best practices.

Qualifications

What You’ll Bring as Experience

The ideal candidate is a person who has a positive mindset, brings initiatives and has a leadership attitude which serves as a model for the entire team!

• Good experience of one campaign manager is highly preferred, knowledge of Salesforce is a strong plus;
• Strong written and verbal communication skills in English required;
• SQL basic knowledge required. Understanding on web technologies SQL, SOAP/REST is a plus;
• Understanding of HTML is an asset;
• Good usage of the Microsoft software (Office, Visio);

What you’ll bring as a Colleague

• A problem solver mind set and who thrives on answering the question of “how are we going to do it?”,
• Ability to thrive in an ambiguous environment, and when given a goal and a deadline you know how to organize the necessary resources to accomplish it,
• Good organizational skills; Attention to details,
• Team player.

Additional Information

Why choose Ubisoft Romania?

Ubisoft Romania is defined by three main pillars:

• Production: creates amazing games that have a strong impact on tens of millions of players around the world;
• IT: delivers reliable services and engineers products for Ubisoft’s community of players, game development teams and employees;
• Quality Control: guarantees a smooth and non-interrupted experience by maximizing the quality of the games.

You will have the chance to work with the latest technologies and collaborate with our talented teams from around the world.

We aspire to offer our employees an environment and culture where everyone can thrive. We offer a variety of perks that support physical, emotional and intellectual well-being such as health and benefit packages, opportunities for career development and learning, free access to bikes and a library at your disposal.

Find out more about Ubisoft Romania: https://www.ubisoft.com/en-US/studio/bucharest.aspx

Facebook: https://www.facebook.com/UbisoftRomania/

Instagram: https://www.instagram.com/ubisoftro/

LinkedIn: https://www.linkedin.com/company/ubisoft-bucharest

About Ubisoft

Ubisoft’s 19.000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us Create the unknown.

If this sounds like you, please apply via our career portal. The application should include your resume, highlighting your experience, education and skills.

Company Description

About us

Ubisoft Bucharest has been an important pillar for the local gaming industry since 1992, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games.