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IT Analyst

PLEASE SUBMIT ALL CVs IN ENGLISH

Who We Are

2K develops and publishes interactive entertainment globally for console systems, handheld gaming devices and personal computers, including smartphones and tablets. We are proud to publish and support many of today’s most critically acclaimed gaming franchises, including NBA 2K, PGA TOUR 2K, WWE 2K, Borderlands, Marvel’s Midnight Suns, BioShock, XCOM, and Sid Meier’s Civilization.

Job Description:

Within the 2K Technical Infrastructure and Operations team we deliver all consumer facing production systems and developer facing production-development systems under the 2K label, customer facing account services and websites. We handle systems and services spanning across multiple datacenters both on-premise and cloud based.

What You Will Do

• You will be part of the frontline team that is responsible for the incident management life-cycle of the infrastructure from supervising through resolution
• Be responsible for and address issues and events involving 2K’s production applications, systems, clouds, and networks
• Keep interested parties up to date about what’s happening
• Keep everything up and running
• We would like for you to work closely with other teams to ensure infrastructure is running smoothly
• Maintain documentation and inventory of IT assets
• We want you to Lead the process to resolve issues and call for SME when needed
• Working with a ticketing system

Who We Think Will Be a Great Fit

• You will take the initiative when you see a problem
• You're driven to learn new skills and technologies
• You have a rock-solid command presence and are calm and collected in stressful situations, such as a major service outage
• We would like to see Bachelor's degree in Computer Science or Information Systems or equivalent technical field or similar work experience in a large-scale 24/7 production environment supporting critical, real-time applications
• You have the ability to clearly and efficiently collaborate with team members, supervisors, and partners to explain situations and coordinate responses
• You can work in a fast-paced, multifaceted environment
• You are an outstanding teammate

Requirements:

• Excellent written and verbal communication skills in English
• Ability to work on time sensitive projects during incident resolution
• Basic knowledge of working with computers and gaming consoles
• Working in a 12-hour shift model (day/night)
• Problem solving skills
• Good interpersonal, time management and organisational skills

Bonus Skills We Would Ideally Like To See:

• Familiarity with Linux, Windows server OS, Active Directory
• Familiarity with virtualization systems

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

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