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Italian Player Support Advocate | Remote in Romania

PTW
Bucharest Bucharest Romania
20 days ago
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Title: Player Support Advocate

Location: Remote | Working From Home in UK, Poland, Romania, Portugal, or Spain

Familiarisation/Training: Fully Paid

Languages Required: English + one of the following, French, Italian, German, Spanish, Brazilian Portuguese, Russian, Polish or Dutch. Please find the correct vacancy for your language on our careers page, and apply online.

Overview:

As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! You would be communicating in the language you are applying for, and English.

What you’ll be doing:

Requirements

What we’re looking for:

PC requirements:

Applicants Requirements:

Familiarisation/Training:

Benefits

What we offer:

Who we are:

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW

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