Reports To (Title): Head of Account Management
Department: Integration
Supervises: The role does not lead a team
JOB PURPOSE:
Work with new and existing game partners and help get our tools, products, and services working inside their games.
The ideal candidate will possess a blend of technical and people skills, reasonable design and UX sensibility, and some understanding of how payments in gaming "should" work. You should have experience playing games. Applicants should expect to assist developers and technical personnel rapidly debug their technical issues, and escalate or transfer as necessary - for this reason, ability to quickly diagnose basic technical issues and provide proper documentation is a must.
CORE JOB FUNCTIONS/RESPONSIBILITIES:
- Workable technical problem-solving skills;
- Ability to diagnose issues using data dumps, technical logs, etc., and articulate useful information for solving these issues;
- Ability to describe issues concisely based on client feedback
- Experience in customer service
- Team player able to pass issues onto appropriate parties, or escalate when necessary
- Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments;
- Good communication skills. Ability to explain solutions eloquently and provide references to appropriate documentation. Some customer service experience is definitely a plus.
- Command of online productivity tools (Confluence, Jira, Basecamp, G Suite, Google Translate, etc.) and ability to learn new tools as necessary
EDUCATION/KNOWLEDGE/SKILLS: Required
- Bachelor’s Degree (or equivalent) in a related field
- 2+ years of direct experience
- Bilingual at a native or fluent level in Chinese and English
- Clear written and verbal communication skills in Chinese and English
- Strong customer service/interpersonal skills
- General Integration knowledge
- Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
- Effective time management skills and excellent attention to detail
Preferred
- Trilingual proficiency, Chinese, Korean, and English.
- Experience with web or game programming (Unreal, Unity), or higher education in computer science
FREEDOM TO ACT :
- Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines.
ABOUT XSOLLA:
Xsolla is the video game commerce company, powered by its Transaction Engine and Business Engine, that helps developers and publishers market, sell, connect and optimize their games globally. Serving only the video game industry, the Xsolla Transaction Engine powers the full suite of cloud-based tools to promote and monetize projects, while Xsolla Business Engine provides clients with the roadmap to maximize those tools, and connect them with industry partnerships to expand their business. The two work seamlessly together -- for businesses of all sizes, from indie to enterprise -- to solve the complexities of distribution, marketing and monetization so they can increase their audience, sales and revenue. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Roblox, Ubisoft, Epic Games and KRAFTON. For more information, please visit www.xsolla.com .
Xsolla is an equal opportunity employer and does not discriminate based on the following: Race, color, Ancestry, national origin, Religion, creed, Age (over 40), Disability, mental and physical, Sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), Sexual orientation, Gender identity, gender expression, Medical condition, Genetic information, Marital status, Military and veteran status, and any other terms deems by the State of California.
PHYSICAL DEMANDS:
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Xsolla takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. For more information related to GDPR or CCPA please reach out to careers@xsolla.com.
L ongevity O pportunity V ision E njoy the game.
支付接入技术经理
汇报人 ：客户管理部负责人
部门： 技术接入
说明： 此职位没有管理职能
工作说明：
与现有的和未来的游戏客户合作，帮助我们的工具、产品和服务在他们的游戏中发挥作用。
理想的候选人需要拥有本职位所需要的技术以及和客户打交道的良好技能，知道如何和客户打交道并对客户的需求有高度的敏感性，了解支付在游戏中是如何工作的。有游戏经验。申请人应具备协助开发人员和技术人员快速找出和调试在接入中碰到的技术问题的能力，必要时上报和寻求帮助。为此，必须具备快速诊断基本技术问题和提供适当所需文档的能力。
核心工作职能/职责：
- 具有较强的解决技术问题的能力；
- 能够使用数据转储、技术日志等诊断问题，并清楚地表达解决这些问题的有用信息；
- 能够根据客户反馈简洁地描述问题；
- 具有团队合作精神，能够将问题传递给相关方，或在必要时上报；
- 对新技术、新工具、新方法、新方法的热情，尤其是与游戏和支付相关的新技术、新工具、新方法、新方法；
- 良好的沟通能力。能够很好地解释解决方案并提供适当参考的参考文档；
- 有客户服务经验者优先；
- 熟悉并掌握在线工具（Confluence、Jira、Basecamp、G Suite、Google Translate等）的使用，并能根据需要学习新工具；
教育/知识/技能：
- 必须具有相关专业学士学位（或同等学历）
- 2年以上直接工作经验
- 中英文流利，清晰的中英文书面和口头沟通能力
- 较强的客户服务/人际交往能力
- 了解游戏支付接入相关的知识
- 必须具有立即处理重大事件的工作能力，并能有效地地判断和处理优先级高的项目
- 有效的时间管理技能和对细节的处理和关注能力
- 解决问题的能力
有下列条件者优先考虑：
- 精通中、韩、英三种语言
- 有网络或游戏编程经验（使用过Unreal，Unity等引擎的经验），高等计算机专业毕业的优先
工作环境 ：
能够在很少或没有监督的情况下工作，同时工作能达到高度的准确性和按时完成任务。
关于XSOLLA艾克索拉公司：
Xsolla是一家提供交易引擎和商业引擎的电子游戏服务公司，利用这些引擎工具来帮助游戏开发商和发行商在全球范围内营销、销售、服务和优化其游戏。Xsolla交易引擎只服务于电子游戏等行业，利用全套基于云计算技术的工具来促进游戏项目的推广和盈利。
Xsolla商业引擎为客户提供了最大化使用这些工具的方法路线图，将客户与行业合作伙伴联结起来，以扩展其业务。这两个引擎无缝结合，为各种规模的企业，从独立开发商到大型企业，为他们解决分销、营销和货币化的过程中的各种复杂问题，从而增加玩家数量，销售额和收入。
Xsolla总部位于洛杉矶，在世界各地设有办事处，是Valve、Twitch、Roblox、Ubisoft、Epic Games和KRAFTON等大型游戏公司的注册商户和销售服务商。欲了解更多信息，请访问www.xsolla.com.
Xsolla是一个提供均等机会的雇主，不会因为以下因素进行歧视：种族、肤色、血统、民族血统、宗教、信仰、年龄（40岁以上）、残疾、精神和身体、性别、性别（包括怀孕、分娩、哺乳或相关医疗条件）、性取向、性别认同、性别表达，医疗状况、遗传信息、婚姻状况、军人和退伍军人状况，以及加利福尼亚州认为的任何其它条款。
身体需求：
这个职位的身体要求是坐、站、弯、举，以及在工作时间间歇性地移动。这些实际要求也可以通过合理的帮助来实现。
该职位的职责可能会不时发生变化。本工作说明旨在描述所执行工作的大致要求，并没有包含所有的工作要求和职责。
Xsolla非常重视您的隐私，不会出售或对外分发在招聘过程中收到您的任何数据。有关GDPR或CCPA的更多信息，请联系careers@xsolla.com.
请尽情享受游戏为人生带来的快乐。