Insights Analyst

Newcastle upon Tyne England gb
14 days ago

Job Description

We are looking for a talented and passionate Insights Analyst to come and work within the CRC Analytics team. The suitable candidate will be a driven self-starter, looking to build on their Analytics career, with one of the biggest gaming companies in the world.

As an Insights Analyst, you will be responsible for looking into the deeper questions at the CRC, linking Customer Support data to playtime, player behavior and more. You will be using statistical techniques, advanced data manipulation and anything else that comes to mind to try and find answers to questions such as: What affects the playtime of players after they’ve been through the Customer Support flow? What makes a “good” knowledge article? You will be working with data from Ubisoft’s Data Warehouse and Salesforce, transforming it and modelling it using whichever analytics tool you prefer, be that R, Python, or something else entirely. The models you create will form and drive strategy, prioritization and improve the player experience.



Additional Information


With Ubisoft CRC, you will receive a competitive salary along with:


Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Company Description

Ubisoft is committed to enriching players’ lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new adventures.

Are you looking to work with passionate and enthusiastic experts who are tackling game changing challenges in entertainment and beyond? Are you a driving force of innovation and improvement where you want to help build the best support in the industry? Do you inspire others to go above and beyond, to provide memorable and positive experiences that exceed players expectations?

Challenge accepted? Bring your leadership expertise and join our team!

At Ubisoft we offer a warm and welcome culture where bright ideas are given a chance to shine and everyone is eager to share knowledge.

The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. The CRC provides our players with an awesome experience with each individual

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