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Insights Analyst - Publishing Live Ops, GPS

Riot Games
Los Angeles, California, United States
2 years ago
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The Insights discipline helps empower Rioters' decision-making to be more data-informed. We're an interdisciplinary group of scientists, consultants, and strategists from all sorts of backgrounds who join together to represent and advocate for gamers around the world. We believe that illuminating the globally diverse experiences, behaviors, and needs of gamers is essential to Riot living up to our player-focused mission. We're a group united by our love of games, science, and helping others succeed.

The Role

As an Insights Analyst on the Player Support team, you'll report directly to the Insights Manager of Live Operations within Worldwide Publishing (WWP). The main goals of Insights in Live Operations are to enhance the decision-making of leaders throughout the organization, guide and build strategic, operational and financial plans and improve processes and systems. You will perform advanced data analysis using principles of operations management to influence and guide decisions on project prioritization, staffing, forecasting and Key Performance Indicators like support queue wait time, agent performance, player satisfaction and player churn. You will work with multi-departmental decision makers and regional stakeholders to analyze product and business goals, identify opportunities to use player data more effectively, and present findings as they arise.

Responsibilities:

Required Qualifications

Desired Qualifications

For this role, you'll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Don't forget to include a resume and cover letter. We receive a lot of applications, but we'll notice a fun, well-written intro that shows us you take play seriously.

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

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