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Manager, Information Systems

POSITION SUMMARY

Bandai Namco Entertainment America is looking for a skilled, experienced, and energetic IS (Information Systems) Manager to join the IS team.

Join us at our new campus in Irvine, California where a hybrid work schedule will be observed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage staff, including hiring, training, evaluation, and guidance
• Develop the staff to meet the changing needs of users, offices, new projects and technologies, and varying staff strengths
• Provide expertise and support during systems upgrades, installations, conversions, and file maintenance
• Oversee systems development and enhancement and the integration of new systems with existing systems
• Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all systems, including servers, PCs, operating systems, telephones, and software applications
• Develop standard operating procedures and best practices, including providing written protocols and guidance to staff and to end-users
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements
• Supervise and provide end-user services, including help desk and technical support services
• Manage financial aspects of the department, including purchasing, budgeting, and budget review
• Maintain systems compliance with JSOX corporate governance policies and procedures
• Develop and implement all policies and procedures, including those for security, disaster recovery, purchasing, and service provision
• Manage telecommunications infrastructure and development plans, projects, policies, and procedures
• Negotiate and administer vendor, outsource, and consultant contracts and service agreements
• Provide Strategic Planning information to Senior Management

QUALIFICATIONS/REQUIREMENTS

• Possess a strong background in the Windows OS and Windows Server OS and have advanced knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
• Diagnose and rectify a wide range of complex computer hardware and software problems
• Provide advanced technical assistance and comprehensive problem resolution to end users
• Install and configure computer systems, hardware, and peripherals
• Knowledge of customer service standards and procedures
• Strong interpersonal and communication skills and the ability to work effectively in a diverse community
• Must be flexible and be willing to work additional hours as needed

BONUS POINTS

• Experience in Japanese gaming industry: knowledge of how the industry works and the needs of its users

SUPERVISORY RESPONSIBILITIES

• This position will be responsible for managing IT/IS personnel and helpdesk members

EDUCATIONAL REQUIREMENTS

• BS or BA degree in Information Systems, Information Technology, Computer Science, or related technology degree
• At least 5+ years of experience that is directly related to the duties and responsibilities specified

Pursuant to the California Consumer Privacy Act of 2018, Bandai Namco Entertainment America Inc. is providing the following notice regarding the Personal Information we collect and use in the context of this job application: https://www.bandainamcoent.com/legal/bnea-privacy-ccpanotice

About Bandai Namco Entertainment America Inc.

Bandai Namco Entertainment America Inc., part of BANDAI NAMCO Holdings Inc., is a leading global publisher and developer of interactive content — including all major video game consoles, iOS, mobile and online. The company is known for creating and publishing many of the industry’s top video game franchises, including PAC-MAN®, Tekken®, SOULCALIBUR®, NARUTO™, NARUTO SHIPPUDEN™, Dragon Ball®, GALAGA®, RIDGE RACER® and ACE COMBAT®. More information about the company and its products can be found at www.bandainamcoent.com.