Incident Manager

We are seeking an enthusiastic Incident Management Analyst to join our Infrastructure team, dedicated to ensuring continuity and efficiency in business operations. This role is ideal for individuals passionate about developing their skills in incident management, contributing to incident resolution, and supporting a reliable infrastructure.

Responsibilities

• Record, categorize, prioritize, and track incidents to ensure timely resolution.
• Participate in post-incident reviews, assisting in creating reports on incidents and their resolutions.
• Prepare and generate Incident Management reports for internal stakeholders.
• Analyze incident data to identify trends, patterns, and potential areas for improvement.
• Implement effective incident management procedures to enhance operational efficiency.
• Create and maintain accurate documentation related to incident management processes.
• Collaborate with team members to ensure continuous improvement in incident response.

Requirements

• 1-3 years of experience in incident management or a similar role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for effective collaboration.
• Solid understanding of incident reporting processes and compliance standards.
• Familiarity with Atlassian tools (e.g., Jira, Confluence) is a plus.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Detail-oriented with a focus on accuracy in documentation and reporting.

Good To Have

• ITIL certification is desirable but not required

Latest Mac workplaces + additional hardware to make you more effective at work

Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab

Free training and participation in specialized conferences

Rich knowledge exchange within the company

Health insurance (Medical, dental and optical)- Employee and dependants

Flexible hours: Organise your day according to your needs and sprint & teamwork demands

No dress code

Comfortable and new office environment

Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in in-game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Xsolla is headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, and cities worldwide. Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.

The physical demands for this position are sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. For more information related to PDPA 2010 please reach out to careers@xsolla.com.