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Incident Manager / Data Analyst

Description

You will be a member of a "L2/L3" tech support team, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business, customer support (L1) and R&D. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.

Responsibilities

• Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise
• Manage queue of incoming inquiries, determine prioritization, and address appropriately
• Respond to assigned questions, problems and concerns and adheres SLA
• Document resolutions for future reference

Requirements

• Bachelor’s degree in Computer Since, or relevant engineering/science fields
• 2+ years of experience in L2, L3 support, BA or BI
• English level starting from B2 (Upper-Intermediate English)
• Experience with writing SQL queries and MS Excel formulas

Soft skills:

• Troubleshooting and problem solving
• Attention to details
• Stress resistance – to stay calm, work fast and efficient
• Excellent communication skills – to deliver information in a clear and correct manner to both business and technical audiences
• Strong relationship building skills – to be able to positively influence the actions of others and work as a team player
• Strategically and proactively deliver solutions that address business, customer support (L1) and R&D needs
• "outside-the-box" thinking

We offer all our employees:

• Competitive salary, performance-based bonuses, and flexible working hours
• Social package, including gym membership compensation, medical insurance with dental coverage
• Training programs, certifications, conferences including international events
• Annual salary review
• 20 working days paid vacation and sick leave
• Corporate celebrations, team buildings, and fun activities
• Free meals twice a day, refreshments
• Technical library with option to order books
• Coaching and reviews to support your career development
• Help and support for candidates from other cities
• Possibility to attend local and international professional training and conferences at the company's expense
• Amazing and huge corporate events like this one here
• Working for one of the top social gaming companies in the world
• By the way, you can feel us on Facebook, LinkedIn, Instagram, and Twitter