This job might no longer be available.
10 days ago
On being an IT Technician at Ubisoft Toronto
The IT team provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources.
The successful candidate will provide level 1 and level 2 support to users (software and hardware) for end users in the studio. The technical support technician will also provide team member input on the development of studio self-service portal, act as backup server support to Ubisoft’s Global Network and Infrastructure Support team located in Montreal;
Type of Position: Permanent, full-time; Toronto, Ontario; Hybrid, flexible work environment
The daily life of an IT Technician at Ubisoft Toronto
- Administer, support and troubleshoot certain studio hardware (consoles, servers.), software and network operating systems.
- Manage users, computer accounts and their access to network resources in Active Directory.
- Install Windows 10/11 and all software packages remotely by using Microsoft deployment server SCCM;
- Coordinate with UBISOFT Global Network Services (GNS) for IT infrastructure needs & IT related issues;
- Deploy security software on all company’s computers e.g. Bitlocker for complete computer hard drive security;
- Manage hardware and software inventory and generated inventory reports for software licenses, hardware and network equipment;
- Monitor and maintain technology to ensure maximum user support;
- Train and provide recommendation for staff on existing technology;
- Maintain current and accurate inventory of technology hardware, software and resources;
- Research and make recommendations about purchase of technology resources;
- Maintain log and/or list of required repairs and maintenance;
- Perform other related duties as required by the Team Lead.
What it takes to make it
- Minimum 1-3 years’ experience in user support (computer populations of 50 – 200+ users);
- University or college diploma in networking or related IT or technology education.
- In-depth technical experience with PCs, Laptops and Servers;
- Excellent knowledge of Windows 10/11 and Microsoft Office365 Suite;
- Knowledge of the TCP/IP communication protocols, Active Directory, and latest PC and GPU boards;
- Knowledge of MAC/XBOX/PS Hardware is an asset;
- Knowledge of scripts is an asset (batch files, VBScript);
- Familiarity of SharePoint concepts and tools;
- A+, MCSE, MCSA, or MCP certification are an asset;
- Familiarity with Citrix or other remote VPN technology is a an asset, but not mandatory.
- We know that skills and competencies show up in different forms and can be based on different experiences. That's why we strongly encourage you to apply even though you may not have all the requirements listed above.
We know that skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.
- A hybrid, flexible work model
- Six weeks of vacation
- An enhanced parental leave program
- Competitive Salary
- Comprehensive Benefits Package:
- Disability Insurance
- Dental Insurance
- Extended medical insurance
- (Optional) RRSP contribution
- Relocation Assistance
- Bonus (If Applicable)
Life at Ubisoft
At Ubisoft Toronto, we look for people who are excited to create the future of games in one of the most diverse cities in the world. We believe that embracing our individuality helps us build stronger creative teams and develop better games for all players.
When you're a team member, your professional development is a priority. You'll have opportunities to be challenged, learn and grow in your role. You are pushing the boundaries of what's possible within game development while working with Ubisoft's most powerful technologies – from game engines to performance capture and more. Annual performance reviews and salary increases will help you further your career and grow with our studio. We also offer hybrid remote work options, six weeks of vacation for all employees, an enhanced parental leave program, a comprehensive health benefits package, generous RRSP matching, industry education support, training and career development.
We celebrate the big and small moments together – with virtual events, get-togethers, giveaways and more. In addition to our "right to disconnect" philosophy, the studio offers a variety of health and wellness initiatives including yoga, an on-site gym, flexible work hours, and other programs to create a better, sustainable work environment for our teams.
We encourage you to read our Code of Conduct prior to applying. It is our collective responsibility at Ubisoft Toronto to maintain a respectful and inclusive work environment, and be the best possible place to work and grow. Knowing and respecting our Code of Conduct's principles and guidelines is key to achieving that goal.
At Ubisoft Toronto, we believe diversity is our studio's biggest strength. We're committed to creating an inclusive workplace that reflects the diversity of our player community, is inclusive and respectful of the individuality of our team and embodies our core values – trust, integrity, excellence and care.
We encourage applications from Indigenous people, racialized people, neurodivergent people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
If this sounds like your kind of studio, what are you waiting for?
Ubisoft Toronto is committed to providing accommodations for accessibility upon request.
We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies, please.
Ubisoft Toronto Inc.
224 Wallace Avenue. M6H 1V7
Location of position: Toronto, Ontario; Remote Work Opportunities Available
Ubisoft’s 19,000 team members, working across more than 40 locations worldwide, are bound by a joint mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer who believes diverse backgrounds and perspectives are vital in creating worlds where players and teams can thrive and express themselves. If you are excited about solving game changing challenges, cutting edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.
Ubisoft Toronto is one of the largest development studios within Ubisoft, employing talented developers from around the world. We create worlds and tell stories that grip you, inspire you and challenge you. Since opening in 2010, we have shipped innovative game projects on some of Ubisoft’s biggest brands: Assassin’s Creed, Far Cry, Watch Dogs, For Honor and Tom Clancy’s Splinter Cell.
Most recently, we launched Far Cry 6, the most ambitious Far Cry game to date, featuring the talented Giancarlo Esposito as Anton Castillo. Our studio has also led the development of the newest game in the Watch Dogs franchise – Watch Dogs: Legion (2020), a stand out for its tech and design work, play as anyone gameplay in an open world, and rich and detailed rendition of a future London. Starlink: Battle for Atlas (2018) was Ubisoft Toronto’s first new IP, using technology that seamlessly blended physical and digital gameplay. Splinter Cell Blacklist was the first title released by Ubisoft Toronto in 2013. We have an exciting roadmap of projects for the future and can’t wait to share more details.
Are you looking to work with enthusiastic experts who are tackling industry-changing challenges in entertainment and beyond? At Ubisoft Toronto, we are always striving to get better, be better and do better – embracing innovative ideas, exploring new technologies, and working together courageously and collaboratively.
Create Your Profile — Game companies can contact you with their relevant job openings.