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IT Technician
4 years ago
Job Description
Who we are
Ubisoft Winnipeg is a technology studio with a unique mission: develop new technologies that will change the way we build video game worlds. We are the only Ubisoft studio focused on exploring the unknown to develop technology that empowers game creators—at all Ubisoft Canadian studios—to build even better, more immersive worlds across our major brands such as Far Cry, Assassin’s Creed and Watch Dogs. Our vanguard studio is on the hunt for passionate and experienced innovators to lead our inspired team in the creation of leading-edge technology in one of Canada’s fastest growing cities for game and tech development. Join the family!
Who you are
You are the handy fix-it person who loves solving IT problems. You have computer parts scattered around your basement and you’ve always loved playing with new hardware and software. You are ready to support a new start-up video game studio by installing and configuring PCs, supporting users, and making sure all IT-related assets are running smoothly. You know to check under the mouse for tape when the mouse stops working. You’ve seen it all, and you’re ready.
What you’ll do
- Provide level 1 and level 2 support to end users, physically or remotely
- Validate the priorities of the tickets
- Follow up on requests and incidents
- Administer, support, and troubleshoot all studio hardware (computers, printers, monitors etc.), software, and network operating systems
- Create and manage users, computer accounts, and network resources access in Active Directory
- Coordinate with Ubisoft Global Network Services (GNS) for IT infrastructure needs and IT related issues
- Unbox and install PC hardware components as part of the PC deployment and upgrade process
- Setup and support conference rooms with Conference Systems, Polycom Phone, Projector, Projector Screen, TV, Audio/video system
- Manage hardware inventory
- Provide training and recommendations to staff on existing technology
- All other related activities
What you bring
- Minimum 1-2 years’ experience in user support (computer populations of 50-200 users)
- In-depth technical experience with PCs, laptops and tablets
- Knowledge of an automated deployment system; SCCM, AD, OSD, etc.
- Excellent knowledge of Windows 10 and Microsoft Office suite 365
- Knowledge of the TCP/IP communication protocols, Active Directory, and latest PC and video hardware
- Knowledge of MAC/XBOX/PS Hardware an asset
- Knowledge of scripts an asset (batch files, VBScript)
- Good interpersonal skills
- Organizational skills
- Ability to multi-task and manage stressful situations
What to send our way
- Your CV, highlighting your education, experience, and skills
About Ubisoft
At Ubisoft Winnipeg, we believe it is not work experience, education or training alone that qualify you to work on our team. A deep passion to build and create, a personal arsenal of innovative solutions to problems developed from an inner calling – we place considerable worth in your personal accomplishments because we recognize that the value they bring to our creative, innovative culture is immeasurable.
We believe our diversity is our strength. We recognize and celebrate a variety of perspectives, opinions, opportunities, and voices. We embrace our differences and draw from them to build our collaborative family culture. We believe we are stronger together.
Ubisoft is committed to enriching players’ lives with original & memorable entertainment experiences. We build worlds that are a playground for the imagination, offering moments of surprise, fun and adventure as well as opportunities for learning and self-discovery. At Ubisoft, you’ll grow and collaborate with highly talented teams from around the world. Our massively friendly work environment will inspire you to go above and beyond to create worlds people will fall in love with. Whether as an elite spy, a master assassin, or a fearless explorer, we put the player at the heart of all our games.
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