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IT Technical Content Writer
2 years ago
Work Location: Work From Home, remote
Work Hours: Monday - Friday, 9 am - 5 pm
Keywords Studios is looking to hire an IT Technical Content Writer to join our team. The ideal candidate will be responsible for curating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. In this role, your efforts will further enable a game studio’s IT Support Team to provide world class technical support If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!
Responsibilities
- Curate + update + migrate a large volume of existing KB articles into a formalized document repository
- Convert "recorded video", "in-person reviewed", and "informal solution articles" into formal document format
- Communicates status of work to management and any needs for additional information, technical procedures, etc.
- Completes assigned tasks according to established deadlines and specifications
- Performs any other job-related instructions, as requested with reasonable accommodation
Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians
Requirements
- 1-3 years technical writing experience
- Proven ability to communicate complex topics in ways that are understandable by various audiences.
- Must possess fundamental writing skills to ensure that technical content is clear, concise and grammatically correct
- Strong critical thinking and analytical skills.
- High attention to detail with exceptional written and verbal communication skills
- Effective time management and organization skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Must be able to type minimum 40 WPM
- Positive attitude and a strong willingness to continually learn
Pluses
- Overall understanding of IT Support Operations
- Experience with Snag-it (or similar publishing tools)
Benefits
At KeyWords we provide all our contingent workforce with:
- Paid Time Off (including sick days and holidays)
- 401k (3% matching)
- Medical, Dental and Vision benefits
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