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IT Tech Support
2 years ago
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
As IT Support, you’ll be the front line of support for our employees and all of their technology requirements. This is a fun and fast paced environment where you will have the opportunity to get hands-on experience with a number of different technologies.
You Are
- Experienced with 3 - 5 years in a Help Desk or IT Support,
- Experience with access/identity management (Okta, G-Suite)
- Hands on experience and extensive knowledge of Mac and PC environments
- Familiar with Windows 10, 11 and macOS Big Sur, Monterey, Ventura support/administration
- Proficiency with Zoom Room/Meetings, Google Drive, Slack and similar applications
- Security-minded understanding the requirements on users and groups
- Self-organized and able to work as a team or alone
- Problem solver that asks the right questions and can come up with solutions before presenting a problem
- Experience with ZenDesk or similar service desk ticketing system
- MDM deployment and troubleshooting experience: JAMF Pro, Workspace ONE
- Experienced with participating in an on-call rotation for after hours support
You Will
- Participate in on-boarding of users and hardware
- Image, configure and deploy PCs/Macs in an enterprise environment
- Troubleshoot and repair Microsoft/Mac based desktop/laptop issues on-site and remote
- Participate with onsite Zoom Room support
- Install and configure software applications
- Create, modify and terminate users in identity management
- Adding IT assets in tracking system
- Participate in an on-call rotation
Plus
- CompTIA A+ Certification or equivalent experience
- Basic ITIL processes and workflow
- Experience with deploying Linux Desktop
- Scripting experience
Microsoft Technology Specialist (MCTS), And/Or Microsoft Solutions Associate (MCSA) Certification, Okta Certification, G-Suite Certification, Jamf Certified
For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.
Annual Salary Range
$93,010 — $121,910 USD
You’ll Love:
- Industry-leading compensation package
- Excellent medical, dental, and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- At Roblox HQ:
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.