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IT Systems Administrator

Job Description

As the IT owner you will be responsible for a wide range of tasks and should expect a variety of issues and challenges to tackle across various areas of the company’s daily operating needs and long-term initiatives. The role requires excellent communication and self-management skills as you will be collaborating closely with team members from other departments as well as external stakeholders.

The ideal candidate would have a keen interest in managing the IT needs of the day-to-day life of a video game company and its employees. We are looking for someone with a natural, professional demeanor, outstanding interpersonal skills, and the ability to be proactive and positive in a fast-paced environment.

Roles and Responsibilities

• Responsible for setting up new hires, including, but not limited to: Equipment setup, configuration, preparation, shipping
• Responsible for the budget to cover PC refreshes, hardware replacements, software licensing (when applicable) and interacting with external vendors
• Responsible for the deployment, maintenance and update assessment of the studio’s networking hardware and configuration, network servers and virtualization needs
• Responsible for implementing and maintaining appropriate strategies for backup and data protection, disaster recovery as well as failover procedures
• Incident Management – Responding, tracking, resolving, and performing root cause analysis to prevent reoccurring issues on IT tickets and deliver world-class customer service
• Identify challenges/opportunities and develop technical solutions through automation, scripting and engineering best practices
• Lead additional technology initiatives to improve performance, reliability and security for the Studio
• Develop positive relationships with the team

Qualifications

Requirements

• Bachelor’s degree or professional training/certifications related to areas of responsibilities or equivalent work experience
• 3-5 years of experience in network support, system administration or user support, preferably in a gaming studio
• Experience with: Deploying, updating, optimizing, and troubleshooting Windows workstations and laptops in a corporate environment
• Working knowledge of virtualization, VMWare or equivalent
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• Familiarity and experience with scripting languages: PowerShell, Bash, Python, JavaScript, etc…
• Familiarity with standard helpdesk ticketing tools / ITIL practices (ServiceNow)
• Ability to coordinate and communicate at all levels within the organization

Bonus

• System administration and IT certifications in Microsoft, Linux or other network related fields
• Experience with studio development applications/tools including, but not limited to: Perforce, Visual Studio, Adobe Creative Cloud, Maya, Houdini, Microsoft XDK, Sony XDK, JIRA
• Tech Savvy – Ability and passion for learning new technology and tools
• Passion for Customer Support – A drive to help the team get what they need to do their jobs the best they can
• Prioritization Skills – The ability to analyze support requests and prioritize them based on impact
• Discipline – The discipline to actively manage help desk tickets and internal IT tasks
• Self-starter, self-motivated, able to work under minimal supervision

Additional Information

Benefits & Perks

• Bonus Structure
• 4.5 weeks Paid vacation
• Relocation assistance
• Flexible schedule
• Weekly happy hour
• Healthcare & benefits

Company Description

Torn Banner studios recently launched Chivalry 2, the sequel to our multi-million copy selling original. We are a small independent video game studio of around 50 developers in Toronto and we love creating innovative new experiences that focus on challenge and fun.