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IT Systems Administrator
1 year ago
Who We Are:
Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. For more than 25 years, our development teams have created some of the most critically acclaimed and commercially successful entertainment experiences, captivating and engaging audiences around the world. We are incredibly proud of our ability to deliver consistently the highest-quality titles, as well as our colleagues who help to create our unique culture and work environment that is inclusive, diverse, and dynamic.
While our offices are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.
The Challenge
Take-Two Interactive is seeking an aspiring IT Systems Administrator to join their Support team. As an IT Systems Administrator at Take-Two Interactive you will support the Take-Two India employees in providing first line and second line support to end users, maintaining and configuring the local site hardware and applications, and will provide infrastructure support.
The successful candidate will be a key member of the IT Support team, responsible for providing outstanding customer service to our employees including c-level, corporate and creative staff.
What You’ll Take On
- On-site contact for technical operations and support of all production and development environments.
- Must work jointly with development groups to assess their support needs to identify and deliver the resources required to meet ambitious goals.
- Ensure all client requests and operational problems are update/resolved within a timely manner.
- Assist with offsite events including setup, event support, and teardown.
- Passionate about delivering outstanding client experience and support.
- Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
- Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
- Assist with employee on-boarding ensuring new staff is ready to work on day one.
- Maintain inventory/asset management for company provided equipment and software.
- Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences.
- Able to work independently and respond promptly is vital, sometimes including after hours and on weekends. Reachable by mobile in the event of an emergency.
- Some local travel may be required.
What You Bring:
- 3-5 years’ experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware
- Operating System configuration, management, and support for desktop/laptop and server
- Network: Experience implementing, managing, and troubleshooting network devices and infrastructure
- Experience using Okta or similar SAML and Two-Factor Authentication solutions
- Familiar with using SCCM for Desktop OS deployment and software management
- AirWatch/Intelligent Hub or equivalent Mobile Device Management experience
- Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals
- Games Consoles: A good knowledge of current gen consoles (Xbox Series X, PS5, Nintendo Switch, PC) is vital. Any knowledge of development kits is a plus
- Productivity Tools: MS Office, Video Conferencing (Zoom), Slack
- Remote Work Solutions: VPN, VDI (Horizon View)
- Storage: Solid understanding of both local and NAS based technologies (Netapp, Nutanix) as well as cloud-based solutions (Dropbox)
- Security: Solid grasp of security standards and methodologies
- PowerShell and scripting experience
- Conference Room and AV technology experience
- ServiceNow or equivalent helpdesk ticket system experience
- Superb communication, team skills, and proactive communicator with customer service demeanor and focus on delivering excellent end-user experience.
- Attention to detail and high degree of accuracy in recording and reporting
- Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience
- A real passion for video games and the industry!
What We Offer You:
- Great Company Culture . We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
- Growth : As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
- Work Hard, Enjoy Life. Our employees’ bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, our Office gaming spaces, game release events, monthly socials, and team challenges.
- Benefits . Benefits include, but are not limited to; Discretionary bonus, Provident fund contributions, 1+5 medical insurance + top up options and access to Practo online Doctor consultation App, Employee assistance program, 3X CTC Life Assurance, 3X CTC Personal accident insurance, childcare services, 20 days holiday + statutory holidays,
- Perks . Gym reimbursement up to INR1150 per month, wellbeing program with the chance to earn up to $93 per annum, charitable giving program, access to learning platforms, employee discount program’s plus free games and events!
Take-Two is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.
This is a hybrid role which will need to be in the office at least 3 days (Monday, Wednesday and Thursday) a week.
#LI-Hybrid
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