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IT Systems Administrator (Gateshead)

Company:

Established in 1998 and working in over 30 languages, the Keywords Group is a fast-growing plc. listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi, Los Angeles, Seattle and many more. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.

Overview:

IT Systems Administrator is a highly collaborative role committed to achieving the highest standards of IT infrastructure and related services in line with business requirements and the Global IT / Regional IT / Studio objectives. The Systems Administrator will be responsible for the support, delivery and maintenance of Studio IT Infrastructure and all the related services in support of the business as well as supporting the delivery of Regional IT initiatives.

Responsibilities

Local Aspects

• Take responsibility for the information technology and computer systems in the Studios to serve the requirements of existing and new service lines while integrating with Keywords global IT infrastructure
• Primary point of contact for any IT matters for local staff and management
• Identify problematic areas and report them in time
• Participate in Studio audits and lead IT related parts of it
• Handle annual Studio IT budgets and ensure cost effectiveness
• Ensure Keywords Studios IT security policies are enforced and adjust accordingly with local and client requirements
• Ensure security of data, network access and backup systems
• Procure new IT equipment with sensitivity to best value for cost and create inventory for all items
• Develop and/or improve upon existing IT solutions to serve new service line requirements
• Other duties as assigned
• Work closely with Regional IT Infrastructure Manager to support all aspects of business as usual activities.
• Keep up to date with the latest technologies and makes recommendations for technology growth.
• Identify opportunities to reduce regional infrastructure cost.
• Collaborate with Global and Regional IT teams and participate in IT related discussions.
• Support the Global IT Managers to improve the operational systems, processes, and policies in support of organisational goals

Regional / Global Aspects

• Work closely with Regional IT Infrastructure Manager to support all aspects of business as usual activities.
• Keep up to date with the latest technologies and makes recommendations for technology growth.
• Identify opportunities to reduce regional infrastructure cost.
• Collaborate with Global and Regional IT teams and participate in IT related discussions.
• Support the Global IT Managers to improve the operational systems, processes, and policies in support of organisational goals
• Other duties as assigned

Requirements

Technical Skills

• Strong technical background with 5+ years’ experience in IT role delivering infrastructure, applications and IT service support.
• Strong technical knowledge of the Microsoft Stack, Windows networking, Active Directory, Exchange, SharePoint
• Strong technical knowledge of Network, Storage and Server equipment and production setups
• Strong passion for and experience with Change Management processes
• Demonstrable evidence of successful collaboration with peers and business partners
• Experience with Video Rendering and Game development will be a plus.
• Strong analytical and troubleshooting skills
• Excellent facilitation and presentation skills.
• Excellent organisational skills
• Ability to explain complex systems in non-technical terms
• Ability to use good judgment to prioritise tasks.

Behavioural Skills

• Strong analytical and troubleshooting skills
• Excellent facilitation and presentation skills.
• Excellent organisational skills
• Ability to explain complex systems in non-technical terms
• Ability to use good judgment to prioritise tasks.
• Able to work under pressure and meet deadlines in a fast paced, complex environment
• Able to manage sensitive and sometimes confidential information

Benefits

• Company Pension Scheme
• Private Medical Insurance Scheme
• Employee Share Scheme
• Annual Bonus