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IT Support Technician

Do you have a background in support and like to work with a diverse IT infrastructure? Passionate about games that require thinking? Then maybe the role of IT Support Technician at Paradox Interactive is cut out for you.

Paradox Interactive was founded in 1999 and is today one of the world's leading publishers of PC-based strategy games. The Paradox Group also holds several game studios that develop its own game titles. Famous titles include Cities Skylines, Europa Universalis, Crusader Kings, Victoria and the Hearts of Iron series. For more information see www.paradoxinteractive.com.

Our office is located on Södermalm in Stockholm. We share a passion for video games and our goal is to provide challenging games for our more than 1.5 million players.

About the role:

As an IT Support Technician, you will be working as part of our IT support team based in Stockholm. You will primarily provide support to our employees with day to day technical issues such as:

• Making sure conference rooms and other IT equipment is functioning
• Ordering and receiving new hardware, software and peripherals
• Helping our employees solve technical problems with their computer equipment, software and services.
• Onboarding / offboarding staff
• Controlling access to internal systems

In addition you’ll have the opportunity to work together with the rest of our IT team on projects to help our team and infrastructure scale to meet the demands of the business. You’ll help towards continuously making our IT environment stable, secure and modern for our publishers and developers.

Our IT environment consists largely of Microsoft products and services, but we also support users of Mac and Linux platforms.

Your background:

We believe you are a person with a genuine interest in helping people. An inquisitive nature, with a solid foundation from service and support. You are curious and eager to learn, thinking outside of the box is natural to you. We offer you a dynamic technical environment, where new technologies and thinking are embraced and encouraged, all in a working environment with an open attitude! You should be able to articulate yourself well in English as it’s our official work language.

In addition, it would be advantageous if you have knowledge of:

• Windows Server and Active Directory
• Workspace One
• Okta
• Basic understanding of Linux and terminal use
• Linux and Mac OS
• Atlassian products (JIRA, Confluence)
• Public cloud services such as Google Cloud, AWS and Microsoft Azure
• Freshservice

At Paradox Interactive we celebrate differences and value diversity in our employees. We are committed to building an inclusive team from a variety of backgrounds, perspectives and skills.

For this role we will not relocate because of economics in the department

Some of our benefits include:

If you think that this description matches you, we highly encourage you to apply as soon as possible as we will interview candidates continuously. If you don't match all the requirements, please demonstrate how your passion, attitude and interest in Paradox might compensate for this.

At Paradox Interactive we celebrate difference and care deeply about diversity and inclusion. We therefore encourage you, no matter who you are, to apply for this job if you think you’d be a great addition to our team.