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IT Support Technician (Odesa)

Job Description

As the local IT Support Engineer, you will be responsible for delivering on-site support on the hardware and software of Ubisoft employees as well as delivering of the basic training to end users.

Qualifications

Responsibilities:

• Offer on-site support to end users on hardware (workstation and printing) and standard software (Microsoft)
• Manage local infrastructure (servers and network) when required
• Ensure Security team best practices application for workstation
• Build and install the new employees work environment
• Ensure proper meeting room configuration
• Interact with external vendors regarding repair of hardware
• Support teams during the moves and different events (training, marketing etc.)
• Maintain the asset inventory
• Ensure follow-up on issues and requests
• Update knowledge base with newly diagnosed problems
• Network equipment management (Cisco mainly)
• Carry out all other related tasks

Requirements:

• 2+ years of experience in technical support to end users.
• Expertise in PC and laptop support and latest IT hardware
• Knowledge of Windows 7-10, Mac OS X, MS Office 2007-2018
• Knowledge of Google Apps, SCCM, Active Directory, passive networking, cabling
• Good knowledge of work with active network equipment (switches, routers, network configurations)
• Good knowledge in Mobile support
• Linux knowledge is an asset
• Knowledge of multimedia equipment is an asset
• Scripting ability (batch files, VBScript, PowerShell) is an asset
• Knowledge of Agile methodologies is an asset
• English – intermediary level

Desirable (optional):

• College diploma in Information Technology, or equivalent experience
• MCSE, MCSA or MCP certification is a plus
• CCNA certification is a plus

Personal qualities:

• Problem-solving and open minded
• Flexibility and ability to adapt to change
• Great sense of customer service
• Great team spirit, dexterity and ability to perform manual labor
• Good listening and communication skills
• Good organizational skills
• Ability to make decisions quickly
• Ability to work effectively in a fast-paced changing environment
• Ability to work autonomously.

Additional Information

Ubisoft offers:

• If you’re into sport we’ve got a great gym right into our studio
• We are proud of our games and we would like you to feel the same way
• If you get hungry you can grab some of the fresh fruits that are available in the office each week
• Since we value health you’ll have an access to Medical\Life insurance after the first 3 months
• If somehow you feel under the weather you can quickly go to our in studio doctor
• If you feel that your English/French level is not so fluent yet we have in studio courses
• You’ll have a long-term employment with 20 working-days paid vacation

If you want to see your name in credits of Ubisoft’s games. Excited by the idea of communicating with IT professionals from all over the world. Passionate about technology and video games.

Ubisoft Odesa has an opportunity for you!

Join Ubisoft Odesa Studio and become “Serious about fun” together with us!

Company Description

Ubisoft, an industry leading developer of video games offers a unique environment where creativity, teamwork and cutting-edge technology bring to life critically acclaimed video games and iconic AAA franchises. You will benefit from an open learning environment, and contribute to an international team driving innovation.

Are you serious about fun? Do you consistently seek out learning opportunities and aim to beat your high score? Are you open to new ideas, perspectives and cultures and believe that it takes a world to build a world? At Ubisoft, you’ll work alongside passionate and talented teams who are imagining the future of entertainment. Our team in Odesa, together with teams from multiple foreign Ubisoft studios, contributes to delivering PC and next-gen experiences for some of the most famous AAA Ubisoft titles.