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IT Support Specialist

We are the makers of casual mobile hit Love & Pies, which globally launched in September 2021 and has now found its way into the hands of millions of players around the world. We’re backed by Supercell, one of the biggest and best in the industry.

We make games for everyone that are snackable yet nourishing — built to fit into your daily life, but with the emotional depth of your favourite TV show. Our team always comes first at Trailmix, and our culture is built on both high performance and high care — we strive to be the best versions of ourselves, but always within an environment based on inclusivity, respect and safety, no matter who you are or where you come from.

IT Support Specialist

As our first dedicated IT Support Specialist, you’ll be the first point of contact for all on-site tech support queries, but also involved in a wide range of IT activities like planning studio expansions, purchasing, and basic security. You’ll report to the CTO, and help us grow an internal support function as its first dedicated hire. We’re looking for someone who can grow with the company, helping us define best practices for the department.

This role suits an individual who has the desire to not only to progress their career in IT Support but also play a key part in achieving Trailmix’s mission: to foster a culture of trust, respect and creativity which allows us to make beautiful long lasting games that can be played by everyone.

Responsibilities:

• Help employees resolve issues they have with Mac and Windows laptops and desktops
• Manage purchasing of new hardware, software, licenses, and maintain records on their allocation
• Order, install and maintain AV and conferencing equipment across the office
• Answer support questions from staff regarding our standard software packages
• Manage inventory of company owned devices
• Basic security audits and best practices implementation for on-site and cloud hosted systems
• New employee setup, managing access for contractors or people leaving the company
• Management of on-site IT equipment
• Document IT practices for other employees to reference
• Admin support for our standard tools
• Maintain storage solutions for large file management

Requirements:

• Capable of providing hardware and software support across Mac and PC environments
• Can help coworkers on-site and remotely work through hardware and software issues
• Experience acting as an admin with tools such as Google Workspace, Jira and, Confluence
• Highly organized and proactive - it’s an early role so we’d love to learn from you as we grow together

Nice to Haves:

• Experience with virtualisation and container management software
• Experience maintaining build infrastructures - eg: Jenkins, Teamcity

Location:

Trailmix is currently operating under a hybrid work model - we have 3 days a week (Monday, Thursday & Friday) in person at our brand new studio in Kings Cross with the remaining 2 days available to work from home.

Benefits:

• Flexible working
• Contributory Pension
• Tax advantaged Stock options
• Fully comprehensive Private Medical Care (premiums paid by Trailmix)
• 28 days Holiday (including 3 company holiday days around Christmas)
• Free drinks and snacks in the office
• Company gifts and swag
• Socials and events

Inclusive Culture:

Trailmix was founded to make a positive impact on our players, our community, and our colleagues. We are committed to creating an inclusive culture, and fostering an environment where people can flourish is our priority. We think it’s vital that players see themselves represented in games, and in Love & Pies we showcase the beautiful diversity of life. Love & Pies represents the people we are and the people we love, and we’re always looking to add more people who want to design games for everyone.