This job might no longer be available.

IT Support Specialist

Description

Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe.

We are looking for a talented IT Support Specialist to join our IT team and provide IT services to employees. The role includes taking part in various IT activities, supporting, implementing and deploying new solutions along with maintaining the existing infrastructure, assuring that all our systems are in optimal condition, and providing the best service to our clients.

Responsibilities

• Respond to requests for technical assistance in person, via phone, email and ticket support center;
• Install, troubleshoot and resolve end-user IT technical matters such as software, hardware, and multimedia systems;
• Provide guidance, assistance, coordination and follow-up on clients questions and issues;
• Follow standard IT procedures, logging all IT interactions and administering IT software;
• Fully supporting, configuring, maintaining and upgrading corporate IT infrastructure, including systems and networks;
• Responsible for managing the onboarding and offboarding processes end-to-end;
• Collaborate with various technical teams within the organisation;
• Identify and escalate situations requiring urgent attention;
• Support IT purchasing upon demand.

Requirements

• Experience as a Help Desk / IT Support (2+years);
• High customer orientation skills;
• Familiarity with Hardware components (Desktops, Laptops);
• Experience with handling IT tasks on MacOS and Windows OS;
• Experience with one of the following IT backend environments (Active directory, Microsoft Azure AD, Okta, Microsoft Office 365, Google Workspace);
• Well experienced in supporting end-user desktop peripherals and applications such as internet browsers, printers, workstations, emails etc;
• Understanding of networking components and infrastructure (LAN / WAN, TCP/IP, DHCP, DNS);
• Communication skills for interfacing with employees in a multitasking environment;
• Solid knowledge of information security principles and practices;
• Proficiency in Polish and English.

Advantages

Benefits

• Join a global, data-driven company with a unique product and a strong R&D center;
• Work in an exceptional, innovative, and dynamic environment;
• Enjoy full transparency and open communication with colleagues;
• Take advantage of tremendous opportunities for growth and career advancement
• Influence and help build personalized product experiences for millions of users.

We offer:

• Generous compensation; paid vacation and sick leave;
• Comprehensive medical and life insurance for you and your family members;
• A MultiSport Plus card for fitness enthusiasts;
• Comfortable office located on 20, Prosta street, Warsaw;
• Free daily breakfasts and lunches, as well as a fully stocked kitchen with snacks and fruits;
• The latest tech equipment, including macOS devices;
• Training & Development/Tuition reimbursement;
• Friend Referral Program with generous bonuses;
• Friday Happy Hours and team gatherings to foster a fun and collaborative workplace culture;
• Relocation bonus for non-local candidates;
• Car parking.

We would like to provide you with a supportive and rewarding work environment, along with opportunities for personal and professional growth. We believe in investing in our employees and creating a workplace that promotes innovation, creativity, and collaboration.

#LI-Hybrid