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IT Support Specialist

What You’ll Do:

• Assist in the new hire onboarding process by enrolling team members in our internal systems (Google, Azure, etc)
• Own end-to-end management of systems access, partnering closely with Operations and People Operations
• Manage all software and hardware licensing, including purchasing and renewals
• Implement and advise on security policies, internal IT audits, and ongoing security trainings
• Create and maintain internal documentation on Helpdesk and IT policies and user support
• Monitor and maintain records of equipment assets and software tracking
• Support and drive integration and automation projects to help our team scale and optimize for efficient work
• Manage the set up, configuration, and upgrades required to maintain team equipment
• Assist with the offboarding process, including system and asset management

Qualifications:

• 3+ years of experience in an IT Support or Helpdesk function
• Ability to communicate knowledgeably, clearly, and compassionately with all team members
• Experience in building IT knowledge bases and developing and executing on policies
• In-depth practical knowledge and troubleshooting ability in common technical systems
• Experience working in a remote environment