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IT Support Specialist

Team Name:

Job Title:

Requisition ID:

Job Description:

Blizzard Entertainment's internal team is looking for a talented and experienced IT Support Specialist. The IT ServiceDesk Associate Technician is expected to have High Volume and High Turn Around for ticket resolution, escalation, and communication.

Primary responsibilities:

• Triage, resolve, or escalate Incidents/Critical Incidents in a timely manner to minimize SLA breaches
• Evaluate Time Sensitive requests and escalate as needed Software installs by remote desktop, SCCM, or MDT.
• Account life cycle management from New hires to account deactivations through scripts, Active Directory, Exchange Management Console, or Office 365 Admin Portal.
• Basic working knowledge in using Exchange Management Console and/or Office 365 Exchange Portal
• Basic working knowledge in using Google Workspace Services and Admin Console
• Basic working knowledge on Network configurations (Switch Ports, HDCP Management, VLAN management)
• Basic working knowledge in Telecommunication and productivity tools (Cisco Unified Communications, Zoom, Cisco Jabber, Slack)
• Working knowledge on best practices for Windows System support on account, email, and windows group management
• Basic working knowledge in desktop/laptop hardware troubleshooting
• Basic working knowledge in building, imaging, and deploying desktops
• Assisting the Desktop team in office building moves

• Setup, teardown, and supporting company events
  

Experience Required:
Bachelors Degree or 1-2 years of enterprise experience working with:

• Active Directory
• Exchange Management
• Google Admin Management
• PC hardware components

• System Center Configuration Manager
  

Pluses:

• Cisco Telepresence installation and configuration
• Certified Technology Specialist Certification
• Crestron Silver Certification Level
• ITIL Certification
• ServiceNow Ticketing System
• Sailpoint Knowledge

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Covid-19 Hiring Update: We’ve transitioned to a work-from-home model and we’re continuing to interview and hire during this time. This role is expected to begin as a remote position. We understand each person’s circumstances may be unique and will work with you to explore possible interim options.

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We've worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences… ever. Join us!