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IT Support Specialist (London Office)

ZeniMax Europe is looking for an enthusiastic, self-motivated IT Support Specialist to join our team in London, GB. We are looking for a dedicated problem solver who can multi-task and prioritize tasks in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.

Responsibilities:

• Provide technical support to end users by phone, email, and in person in a friendly, professional manner
• Take ownership and monitor support requests to ensure a timely resolution
• Deploy, configure, and support personal computers, laptops, and network appliances
• Identify, research, and resolve hardware, software, and network issues
• Install hardware components, drivers, and other upgrades
• Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles
• Install, configure and support Windows operating systems and applications such as Microsoft Office 365, Adobe products, etc
• User account creation, modification and termination across multiple applications such as Active Directory and Exchange
• Track hardware and software assets in an inventory system
• Develop and lead new projects as they arise
• Perform other tasks as assigned

Requirements:

• 3 to 5 years of corporate IT experience
• Excellent customer service and communication skills
• Strong PC hardware and software experience (build, repair, and troubleshooting issues)
• Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
• Must be a team player and be willing to work independently with minimal supervision
• Able to lift 30 kg (monitors, computers, printers, servers)
• Be able to assist with occasional after hours emergency on call support
• The desire and ability to grow and improve technical skills on a daily basis
• Experience with Audio/Video equipment is a plus