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IT Support Specialist (Level 1 ) - Temporary position

Tilting Point
New York, New York, United States
3 years ago
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Tilting Point is seeking a an IT Support Specialist (Level 1 Helpdesk) to provide temporary coverage for our team. In this role you will remotely support our offices using our established ticked-based Helpdesk workflow. This role will last for approximately 5 weeks beginning in mid-August.

Your Future at Tilting Point

Your XP & Skills

  • Minimum 1 year experience as a technician and/or as an administrator of a corporate communications system.
  • Strong written and verbal communication skills, fluent in English.
  • Proficient with and able to troubleshoot issues in business-standard computer operating systems (Windows 10, MacOS).
  • Proficient with and able to troubleshoot issues in consumer-standard mobile operating systems (Android, iOS).
  • Demonstrated knowledge of basic IP network theory.
  • Familiarity with corporate Remote Support platforms (Zoho Assist, TeamViewer, Kaseya, ConnectWise, LogMeIn, etc.), ticket-based Helpdesk workflow and escalation.
  • Familiarity with G Suites administration.
  • Preferred: Familiarity with Windows Command Line and MacOS Terminal, Slack and Zoom.

For this position we are open to both individuals or managed IT Support Agencies.

Interested? We would love to hear from you. Just send us your resume and cover letter below (and tell us about your passion for mobile and/or free-to-play games!)

Tilting Point provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, time off, and compensation.

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