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IT Support Manager

Sony Playstation
London, England, United Kingdom
1 year ago
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Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role: Manager, IT
Global End User Core Services
Digital, Technology & Information Services
reporting to Director IT Service & Support

Role Overview:

The responsibilities of this role include ownership of initial engagement with IT Support in Europe and the implementation of a global Service Management capability, working in partnership with IT managers in other regions.

The aim of the role is to increase customer satisfaction and improve the user experience through:

In parallel, the IT Manager will grow and develop a team of 4-5 focused on the local delivery of global support. The team is responsible for 'First Touch' end user support beyond the outsourced Global IT Service Desk, including but not limited to the onsite Walk-up Desk in the London office, IT on/offboarding, hardware asset management and Service Transition.

The IT Manager role has responsibility for implementing, maintaining, and developing process alignment, working standards and knowledge management in collaboration with global counterparts, Information Security and regional IT peers, to drive and promote global objectives within Europe. Solid collaboration with other SIE IT Managers across multiple regions (AM, JP, APAC) will ensure a single streamlined global support function is achieved.

What you’ll be doing:

This is an exciting and varied role as part of an evolving global team, developing single processes accommodating regional nuance, and with responsibility for:

Local responsibilities include:

What we’re looking for:

If you love getting to grips with the detail of a complex global organisation and developing a trusted team as the face of IT, this role could be for you!

EXPERIENCE

Technical

Non-Technical

Desirable Qualifications

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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