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IT Support - Level 2

3 years ago

Perform Day to Day Helpdesk responsibilities including but not limited to responding to IT tickets escalated, writing technical documentation, troubleshooting technical issues Research solutions using various problem-solving methods to perform the functions of the job and quickly escalate problems that require urgent attention
Manage, improve, monitor and maintain all related IT infrastructures including servers, software, scripts and network devices.
Conform to and enforce the company's IT security policies
Communicate effectively with other IT support staff regionally and globally to ensure smooth operations for production
Create, automate, maintain and monitor version control systems (SVN, Perforce, and Git)
Create, automate and maintain various scripts in various languages (PowerShell, Python, Bash)
Maintain, improve and monitor Linux systems
Maintain, improve and monitor web proxies (Squid Proxy)

Requirements

Minimum Diploma in IT or relevant field with 5 years of experience in a similar capacity
Hands-on experience with computer software and hardware, and a variety of internet applications, networks and operating systems is a must
Should possess strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determine appropriate solutions.
Good verbal and written English communication skills
Advanced Experience in scripting (PowerShell, Python, Bash) used for automating tasks related to software and systems
Experience with Linux Administration (Centos, Debian)
Perforce or other version control experience (SVN, Git)
Squid proxy or other web proxy experience

File storage management (Storage controllers, Samba, FreeNAS, etc.)
Experience with backup systems (Veeam Backup, Bacula and Replication.)
VMware vSphere Hypervisor 6.5/6.7ama
MS Windows Server 2012-2019. (DNS, AD, DHCP, WSUS, WDS+MDT, RDP)
Experience with network devices (Palo Alto/Pfsense firewall, Cisco switch)
Experience with monitoring systems (Nagios, Splunk)
Knowledge in best practices and project management (ITIL, Agile, etc.) is an advantage
Experience within videogame industry

Benefits

socail insurance, free shuttle bus.

Attention: This is a 6-months' fixed term contract.