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IT Support Lead

Overview

ZeniMax Media is seeking an experienced IT Support Lead to assist with managing all services provided by our corporate Desktop Support team. Qualified candidates will have experience managing a team, enforcing technology policies, and offering recommendations for improving the user experience.

Responsibilities

• Lead your IT team and create a collaborative working environment
• Maintain ticketing system including receiving/resolving/escalating tickets as well as contributing to the support knowledge base
• Monitor and track tasking and ticket flow to assure that customer service metrics are met
• Manage and enforce information technology policy and practices
• Work with vendors and consultants to resolve issues when needed
• Remain current with technological advances and new systems to provide recommendations for solutions to meet business objectives
• Be the point of contact of ZeniMax IT management

Qualifications

• 4 years of IT Support experience or equivalent education
• Proven leadership experience managing personnel across multiple functional task areas
• Strong management, communication, and organizational skills along with attention to detail
• Ability to schedule and track multiple projects
• Ability to prioritize workloads based on project needs
• Experience working with outside vendors and consultants
• Ability to work independently and as a team while managing multiple priorities in a constantly evolving and demanding environment
• Ability to maintain strict confidentiality with privileged information
• Comfortable interacting with all levels of an organization

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