IT Support Lead

Keyword Studios
Montreal Quebec Canada
19 days ago
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Keywords Studios is an international provider of technical services to the global video game industry with 70 studios in 23 countries. We provide a full set of integrated services, combining a local presence with our key customers and a pool of talents across the entire gaming spectrum. The organization employs more than 8,000 people, including over 200 IT staff globally.

We are looking for an IT Support Lead to join our IT team. The IT Support lead must follow the procedures established by the IT department and lead the team to do the same. They must manage, coordinate, motivate, supervise, and coach IT support technicians. They will also have to supervise and teach the IT Support Senior Technicians to prepare them to assist with management tasks as needed. When no team lead is available, the Senior Technician becomes the team's first point of contact.

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