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IT Support Engineer
1 year ago
Dubit has recently secured an £8m investment to launch the first esports league in the metaverse and grow our award winning studio!
Dubit makes games for the metaverse, kids and for eSports. Founded in 1999, we have over 20 years experience of creating digital gaming worlds and experiences for global businesses and innovative startups.
We work with some of the biggest kids brands including Lego, Mattel, Disney, and Nickelodeon to name a few. As well as making state of the art games we also have a dedicated department specialising in kids research and development,
About the team
We are a diverse group of developers, designers, delivery managers, strategists and innovators. We are primarily responsible for delivering digital products at the intersection of education and entertainment.
Our culture is important to us and it is essential that you are interested in contributing to making games a great place to work.
Key Responsibilities
- Fulfil hardware and software procurement requests
- Investigating and diagnosing hardware and software service problems
- Escalation of issues where necessary to management with potential solutions outlined
- Respond to and manage IT support requests from staff
- Assisting with user access requests and security threats
- Assist in the onboarding and offboarding of
- Conduct regular audits of our hardware, software and services inventories
- Raise and be a part of triaging security issues
- Assist in the compliance of IT policies
- Advice and basic training of the use of services such as google docs, password managers, etc.
- Talking to potential vendors and finding scalable solutions to managing IT requests and workload
Required Experience
- Must have experience in managing GSuite users and Azure use
- Must be familiar with best IT practices
- Experience with maintaining and upgrading Windows and macOS environments
Additional experience (nice to have)
- Experience with maintaining and upgrading linux environments
- Experience with AWS and other cloud services
- Server management experience
- Remote management of IT services and users
- Microsoft or AWS Accreditations
Benefits
- City Centre location
- Take you Birthday off (1 days free holiday entitlement above standard holiday entitlement)
- Creative and fun company culture
- Company events
- Healthcare scheme
- Pension plan
- Training and personal development schemes
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