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IT Support Desk Technician

Sega Europe
Horsham, United Kingdom
12 months ago


This is an excellent opportunity to join our IT team as part of a world class AAA games development studio.

In this fast-paced helpdesk role, the successful candidate will be interacting with multiple teams across the studio and dealing with a wide variety of IT support tasks and situations. This is a good opportunity to gain experience and specialise in your field.

The successful candidate will be self-motivated, enthusiastic and capable of multitasking on a busy ITIL driven helpdesk. Good communication skills, the ability to logically approach technical issues and be able to work calmly and efficiently under deadlines are essential. A background in a customer facing role would be desirable.

There are also opportunities to liaise with the IT infrastructure team to support and troubleshoot our server and networking systems. Therefore, the successful candidate will need to have good technical communication and documentation skills and be able to follow precise instructions. A methodical and logical approach is also essential.

Key Responsibilities

You will be responsible for triaging and addressing requests based on the ITIL framework. Following allocation of jobs, you will fulfil the technical requirements of the ticket within the agreed helpdesk SLA. If the work required falls outside your technical ability, you will proactively seek out the relevant member of the team to carry the work forward. You will use your initiative and common sense to escalate and clear assigned tasks to a high technical standard utilising all the resources available to you.

Knowledge, Skill and Experience

Please note, we cannot sponsor a VISA for this position so applicants must have the Right to Work in the UK.

We offer a fully bespoke funded relocation package for you and your dependants and you’ll be supported through the process with our dedicated Relocation Specialist.

We also have an excellent range of benefits to support your work life balance, including:

We are Creative Assembly

We gather the greatest talent out there, coming together to craft authentic and detailed experiences of the highest quality.

We focus on our strengths and embrace our uniqueness, collaborating across teams and giving everyone the trust and respect to be masters of their craft.

Our values form the foundation of our culture and ethos:Our studio sites have disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.


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